Conflict Cycles/Styles
"It's fine. Everything is fine. Forget it. Seriously."
What type of communication style would this example be?
Passive Aggressive communication
What model of communication consists of a sender, receiver, channel, noise, and feedback that focuses on an end result.
Linear Model of Communication
What is forgiveness?
a cognitive process that consists of letting go of feelings of revenge and desires to retaliate. It is a psychological, mental cognitive process that involves coming together to forgive a person without reconciliation. Forgiveness is an internal process that does not need to involve another person.
What is the A in the ABC Model of Stress?
A - Activating Event - the activating event can be a multitude of things such as they need to make tough decisions, or unexpected life events.
Characteristics of an Anger Controller are:
People usually respond to conflict in three ways. They are:
1. Other-centered (non-assertive, avoidance, accommodating)
2. Self-centered (passive aggressive, aggressive)
3. Relationship-centered (assertive, compromising)
Would an ACSW need to fill out a conflict report
They would only fill it out with the client sometimes, when the client is calm and emotionally stable enough to learn from the occurrence.
" Your friend told you that she is leaving in one week to travel to the moon, and you without hesitation believe that she is."
We believe without hesitation that she is going to the moon because of what bias?
What is the B in the ABC Model of Stress?
B - Beliefs -
True or False
Ventilating approach is when we state the problem and concerns of the conflict to others like a parent, friend, colleague, bar tender, instead of the person they have an issue with.
Truth!
What does S-TLC stand for?
bonus: name an example of each for an extra 100 points!
Stop
Think
Listen
Communicate
Conflict management produces destructive and negative results when it suffers from a ________________, consisting of the threats of power abuse, competition, distrust, and defensiveness. Such threats foster avoidance and accommodation (possibly resulting in avoidance and chilling effect cycles) or competition (meeting force with force, which may foster a competitive escalation cycle that eventually becomes violent).
Harm Conflict Climate
_______ means we lack confidence in another person, we do not rely on that person, and/or we are suspicious or wary of her or him.
Distrust
What is the C in the ABC Model of Stress?
C - Consequence - The outcome of the stress based on the belief.
An environment consisting of threats in terms of power and the abuse of power, competition, distrust, and defensiveness is an environment of what conflict climate?
Harmful Conflict Climate
_____________ is a way of confronting others in conflict and being able to speak up for one’s interests/rights in a way that does not interfere with the interests/rights of others.
Assertive Communication
demanding, yelling, threatening, and unconcerned with the rights of others, what is your communication style?
aggressive
What is intangible conflict and provide an example.
intangible conflict issues center on gut feelings like love, respect, and self‐esteem as well as other topics like power, cooperation, and other beneficial behaviors such as attention and caring. Conflicts are not over scarce resources although parties involved may think otherwise.
An example of intangible conflict is:
remember the grocery store example from class
What is eustress?
is good stress that helps encourage us to take activities more seriously and expend more energy to them. For example: When a point guard in basketball has to facilitate a play during a play off game.
A person may think he is smart, funny, and lovable, but when challenged is likely to be offended. In fact, the remark may so anger the person that he or she walks out of the room and has nothing more to do with the other person. Because people tend to accept others for the image they project (unless they see a reason to object), face is something that lurks behind the scenes and may or may not make a difference in a conflict situation. However, when aroused, it may make all the difference in the world.
The above information describes_________
You make me so frustrated when you do not come home until late.
Change this statement into an "I" statement.
"I feel worried when my friends and family are out late at night. "
states that people evaluate their interpersonal relationships in terms of their value, which is created by the costs and rewards associated with the relationship.
A person’s feelings about a relationship, according to this theory, depend on assessments of the amount of effort put into the relationship (costs) compared to what is received as a result of the relationship (rewards)
Social Exchange Theory
What are some benefits of assertive communication?
Some benefits are:
Conflict is......
Inevitable
True or False:
the truth bias is always positive
False!