Perception &
Point of View
Point of View
What is perception?
Perception is how we see the world from our own point of view.
Should we listen 2 times more than we speak or speak 2 times more than we listen?
Listen 2 times more than we speak. We have two ears and 1 mouth.
What is a win/win outcome?
Win/win is when we find solutions or outcomes where both sides feel their needs and interests are met.
Both people walk away a little happy and both walk away a little disappointed.
What are the 3 types of communication?
Assertive
Passive
Aggressive
Describe one important part/term of DEAR MAN
D: Describe the situation.
E: Express your feelings.
A: Assert your needs.
R: Reinforce the benefits of your request.
M: Stay mindful and focused.
A: Appear confident.
N: Negotiate if needed.
Why is it important to understand other’s perspectives/points of view?
Answers my vary and may include:
• Helps us have better relationships. • Helps us to be better communicators. • Opens our mind to learning about and understanding others.
TRUE or FALSE? Active listening is easy to do and you will be able to do it quickly each time you have a conversation.
FALSE
What is effective communication?
Effective communication helps to clearly express thoughts and feelings while actively listening and understanding others. It helps build strong relationships.
What type of communication is when the speaker focuses on winning, often at the expense/risk of others.
AGGRESSIVE
TRUE or FALSE: The power of I helps to get your needs met in an assertive way.
TRUE
Explain conflict in your own words.
Conflict is when two or more people want different things.
What are the four most important parts of active listening?
STOP-BREATHE-LISTEN-RESPOND
Define miscommunication
Miscommunication is when a message sent doesn't match the message received. It can lead to confusion, hurt feelings, or even arguments. It can happen when a person's words are unclear, or when the other person misinterprets what was said or done.
Explain an ASSERTIVE communication style?
Assertive communication is a balanced approach, expressing needs and opinions clearly and respectfully.
When using DEAR MAN, should we use "I" or "you" statements?
"I" statements...this is the "Power of I"
True or False: In a conversation, it is only important to see things from my point of view.
FALSE
What are some non-verbal cues to watch for while listening to another?
body language
what the other person does NOT say
facial expressions
eye contact
personal space
Why is it important to have a resolution in conflict?
It helps us find ways to solve a problem with a win/win approach so that both people/groups are satisfied with the end result or outcome.
Both people walk away a little happy and both walk away a little disappointed.
What is PASSIVE communication?
Avoids conflict and confrontation, often putting the needs and opinions of others first without thinking about self.
Give an example of a DEAR MAN conversation starter.
I feel…
When you/do…
Because…
I need/want…
What are other words that we can use to define/explain conflict?
fight; struggle; battle; argument; disagreement of ideas, plans, beliefs
Describe active listening?
Active listening includes: Eye contact, nodding, face the speaker, listen for main points, try hard to understand what the other person is saying, identify others feelings, lean in to the speaker, ask open-ended questions.
Which type of communication will have a better/clearer outcome? Effective communication or miscommunication?
Effective communication
What type of communication would use a phrase like,"You never do anything I ask! You are always so selfish!"
AGGRESSIVE
In DEAR MAN, is it better to be aggressive or assertive when explaining your needs?
Be ASSERTIVE and confident.