Conflict Resolution
What is the definition of conflict?
A disagreement between or more people.
What is the first step of solving a problem?
Identify or focus on the problem, not the person.
Finish the sentence: I feel_______, _________, _________.
I feel, because, when, what I need is.
What is restating what the other person said to make sure you understand what they are trying to communicate?
Reflective or Non-Reflective
Reflective
Facial expressions, rolling eyes, and arms folded are examples of what kind of communication?
Verbal or Non-Verbal
Non-Verbal
List 2 of the strategies for handling conflict.
1. Identify problem 2. Open communication 3. No Brainstorm solutions 4. Evaluate solutions. 5. Be willing to forgive
What does the problem-solving method and the conflict-resolution method have in common.
Finding a resolution.
You're always late.
I feel upset when you're late because it seems like I'm not important to you.
"I know I need to make some changes. I mean, I am here now, I never thought I'd be here."
"It sounds like you are feeling overwhelmed by being here and thinking about next steps."
"What I'm hearing you say is ________" is an example of what kind of communication skill?
Reflective or Non-reflective
Reflective Listening
How many steps are there in conflict resolution?
Six
What is the fourth step in the problem-solving method?
Knowing when to take a time out.
You are always mean to me. You are such a horrible friend!
I feel hurt when you say mean things to me because it seems like you don't want to be friends.
"I don't know what I am doing here but I feel like I am falling apart. I don't have any energy. I don't know what is going on with me. You keep telling me things will turnaround but it doesn't feel that way at all."
"I hear you saying you're going through a tough time right now. You're feeling lost and overwhelmed."
"When you _____, I feel _______, because ______" is an example of what kind of communication skill?
"I" statement
What is the third step in the conflict resolution model?
Attack the problem, not the person.
What are two out of four main components of problem-solving.
1. Problem Identification
2. Identifying Choices
3. Identifying Consequences
4. Choose the best solution
You're so selfish.
I feel lonely when you hang out with your friends everyday because you have no time for me.
"What is with all these rules here, can't do this, can't do that."
"It sounds like you're feeling restricted and angry by the numerous rules."
What is the step in conflict resolution that involves brainstorming?
a) ask for help
b) coming up with solutions
c) stay calm
Coming up with Solutions
Want, need, or expect
How do conflict resolution and problem solving differ?
Conflict resolution does not always solve all problem.
You don't even care.
I feel like you don't care when I express my feelings because you aren't even looking at me.
What's the difference between listening and hearing?
- hearing is a physical ability, listening is a skill
- hearing refers to sound that enters you ears
-listening requires focus and concentrated effort
During conflict resolution, it is important to think ahead about the ______ and _________ of your words and actions.
a) Eagles and Cowboys
c) Yesterday and Today
d) Results and Consequences
Results and consequences