The Barn Yard
Types of Conflict
Communication
Managing Conflict
100
The manner in which a group member typically engages in disputes with others.
What is conflict style.
100
When a group lacks resources to do its work, and disagreements arise as a result.
What is resource conflict.
100
Bashful, Doc, Dopey, Grumpy, Happy, Sleepy, Sneezy
Who are the seven dwarfs.
100
Be assertive.
What is rule #1.
200
The turtle, the shark, the teddy bear, the fox and the owl.
What are the five different conflict styles.
200
Members of a group compete for recognition within the group.
What is status conflict.
200
Communication between disputing group members where self-respect and respect for others aids resolution.
What is assertive communication.
200
Those in conflict must define the exact nature of the dispute.
What is rule #4 OR jointly defining the conflict.
300
Employs withdrawing behaviour.
What is the turtle.
300
Stems from differing personality traits.
What is personality conflicts.
300
Lacking self-respect to defend rights in a dispute and withdraws from conflict.
What is a passive person.
300
Using first-person pronouns in your messages.
What is rule #2 OR Use the best sending skills.
400
Applies force to come out on top.
What is the shark.
400
The positive form of conflict.
What is conceptual conflict.
400
Self-interest is balanced with concern for others, speaks up but also listens.
What is an assertive person.
400
Paraphrasing ideas and feelings of the sender.
What is rule #3 OR using the best receiving skills.
500
I am assertive rather than aggressive and recognize both my own rights and the rights of others.
What is the owl.
500
Often occurring in large organizations, such as police services.
What is resource conflict.
500
Concern for personal rights outweighs concern for the rights of others.
What is an aggressive person.
500
Confrontation, communicating openly, honestly, and assertively.
What is the ideal.
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