The six sets of contrasting styles of behaviour where one set describes a communication style likely to arouse defensiveness and the other set a style likely to reduce it
What is Gibbs categories of supportive and defensive behaviors
100
an expressed struggle between at least two interdependent parties who perceive incompatible goals, scarce rewards, and interference from the other party in reaching their goals
What is conflict
100
a direct way of speaking that describes one’s feelings, thoughts, or needs without attacking or evaluating others
What is I language.
100
an approach to conflict in which one party reaches its goal at the expense of the other
What is win-lose
100
a communication behaviour that attacks the position and dignity of another person
What is direct aggression
200
The messages in which the sender judges the receiver in some way and is opposite to description
What is evaluative communication
200
‘The worst sin toward our fellow creatures is not to hate them, but to be indifferent to them; that’s the essence of inhumanity.’ This quotation by Shaw is closest to the Gibb category of
What is neutrality
200
the type of language that evaluates or judges others
What is "You" language
200
an approach to conflict resolution in which both parties attain part of what they want and give up part of what they want
What is compromise
200
The passive aggressive messages sent in indirect ways that frustrate and confuse the recipient
What is crazy making
300
The type of communication that expresses willingness to change or to be open to other ideas; opposite of dogmatic
What is provisionalism
300
These five components (behavioural description, interpretation, feelings, consequences, and intentions) are elements of...
What is an assertive message
300
a communication spiral in which one attack leads to another
What is escalatory conflict spiral
300
An approach to conflict resolution in which neither party achieves its goals
What is lose-lose
300
the inability or unwillingness to express thoughts or feelings when needed
What is non-assertion
400
A defence-arousing style of communication in which a person states or implies that one is better than others
What is superiority
400
Communication climate is determined by the extent to which people feel they are
What is valued
400
a communication spiral in which the parties become less interdependent and less invested in the relationship
What is a de-escalatory spiral
400
the most distinguishing characteristic of win-lose problem solving
What is power
400
a direct expression of needs, thoughts, or feelings
What is assertion
500
A defensive arousing behaviour that expresses indifference and is the opposite of empathy.
What is neutrality
500
In order to engage in win-win problem solving it is important for you to understand what about the other person?
What is their needs
500
When approaching someone about a problem between you what is the first thing you do?
What is find a time that works for both of you.
500
An approach to conflict in which parties work together to satisfy all their goals