Navigation and Center
How to favorite a space or place.
What is the star?
The status used when an applicant is missing a TEFL, or both a TEFL and Diploma and there is a potential offer.
What is Verbal Offer, Pending TEFL?
Contracts --> Post-Meeting --> Pending Offers, Offers, Rejections --> Pending Offers
Teachers typically receive ADP invites within what length of time related to their intake date.
What is typically within a month?
Compliance --> Post Tagging --> Finance
This is the 3rd step in the lesson review request process.
What is The Central Team arranges for a lesson review to be completed?
Academics --> As needed ongoing support --> Lesson Review Requests --> Process
This is the class status case issue that both Operations coordinators and managers address.
What are site down issues?
Operations --> Case Management --> Class Status Cases --> Class statuses by operational role
For IC friendly language, this is the first thing you should avoid 'in general'.
What is avoid imperatives?
Center Resources --> Terminology --> Language Do's and Don'ts
The most common applicant questions can be organized into these categories.
What are fees, platform details, classroom responsibilities and requirements.
Contracts -->Initial Meeting --> Initial Meeting Procedures -->Common Applicant Questions
After teachers are tagged, they receive confirmation of this.
What is they are now active and can select availability (alternative answer, the post tagging email)
Compliance --> Platform Introduction and Tagging --> Tagging -- Tagging Process
If a teacher experiences tech problems during a final meeting, this needs to be done in Salesforce.
Find the teacher, send the FM tech meeting template with instructions on how to reschedule.
Academics -->Platform Introduction Support --> Final Meetings --> Extenuating Circumstances
Checking the contract non-renewal button must be completed no later than this many days prior to the contract renewal date.
What is no later than 31 days prior?
Operations --> Managing Operational Performance -->Contract Management --> Contract Renewal & non-renewal --> Contract non-renewal SOP
The operations webinar on April 22nd at 9:30 am
What is Chinese Culture Webinar?
Center Resources --> Webinars --> Upcoming Monthly Webinars --> April 2021 Webinars
The second question applicants are asked before booking a time to meet.
What is their speed test results?
Contracts --> Pre-Meeting --> Booking Review --> Calendly --> Booking Questionnaire
When a renewal CBC comes back flagged, this is who the compliance team connects to for next steps.
Who is the account owner?
Compliance --> Post Tagging --> Contract Renewals CBCs --> Sending out Renewal CBC's
This person answers academic cases.
Who is the account owner?
Academics --> Regular ongoing support --> Teacher Academic Cases in Salesforce --> Academic Case Basics
What is the 26th?
Operations --> Invoicing and Financial --> Invoicing --> Invoicing basics.
This is the font used for Digests.
What is Black Helvetica?
Center Resources --> Weekly Digests --> Branding & Layout --> Number 8
First goal of zero hour follow ups.
What is have teachers open availability to teach classes; especially recurring availability.
Contracts --> Follow-up --> Zero Hour Follow ups --> Goal
These are the two types of W9s.
What are individual and LLC?
Compliance --> Pre-Platform Introduction --> W-9
This denotes severity level 3a in a parent complaint.
What is a teacher needs further guidance and support?
Academics --> As Needed Ongoing Support --> Parent Complaints --> Determine Severity Level
Awaiting Payout means this to teachers with referrals.
What is total with FTC (can be invoiced)?
Operations --> Invoicing and Financial --> Referral Program --> Referral Dashboard Terms
To export a salesforce report and preserve the style, use this type.
What is a Formatted Report?
Center Resources --> Systems --> Salesforce --> Reports --> Exporting Reports
After introduction, the fifth thing a contracts coordinator covers when meeting with an applicant.
Contracts --> Initial Meeting --> Initial Meeting Procedures --> Initial Meeting Script & Talking Points -->Script
A level 7 Australian degree has the degree equivalent of this in the US.
What is a bachelors?
Compliance --> Pre-platform Introduction -- > Qualifications Guide -->Australia Qualifications
These are the two ways conversation during a free talk can be organized.
What are open floor format or structured approach?
Academics --> Regular Ongoing Support --> Free Talks -->Hosting a Free Talk --> Facilitating Discussion
This is the second thing an operations manager does when responding to a payment issued question case.
What is after checking if the payment has been generated, checking payroll register to see how it was issued?
Operations --> Case Management --> Manager cases --> Payment cases