Sales
$139
Every client should be greeted by ____.
Name
I can request time off in Home Base. True or False
False
All time off requests will be declined! You are now coordinating with your connector team to find coverage for ALL days off
What is the difference between E•SSENTIALS, E•VOLVE, & E•MPOWER?
E•SSENTIALS: the basics, slowest in nature, great for beginners
E•VOLVE: meant to evolve your practice, more challenging but think intermediate level
E•MPOWER: most challenging level and fastest in pace
If the instructor in the Solar Room claims the music isn't working, what is the first thing you check?
That the amp is on!
What is our Intro Offer and how much does it cost?
Our Intro Offer is a 15 day trial period where you can try all of our Studio + Group Training Fitness classes all for just $25
What should you do if you see a Green Star or Birthday Present icon beside someones name on a class roster?
Write their name on the whiteboard, let their instructor know, and make them feel special when they come in!
When switching or covering a shift who do you need to notify?
Olivia, Haley, and Macy
What is the minimum month commitment for a memberhship contract?
3 months
What are the 6 tasks required to properly flip a room?
- room spray the walls
- windex the door
- spot mop
- ensure 4 alcohol sprays in a diamond shape in the corners + 1 at instructor + 1 on each side of solar
- tidy the prop wall
- switch the laundry basket
What is the cost of a Premier Fitness Membership and what does it include?
$199
Includes: Unlimited Group Classes + Unlimited Studio Classes
If a client asks a question and you don't know the answer what should you say?
Thats a great question! I'm going to leave a note for my manager and she'll be in touch with you as soon as possible. In the meantime, can I book you for your next class?
If you cannot find coverage for a shift when do you need to notify Olivia, Haley, and Macy?
2 weeks before the date of the shift
10 Class Passes expire after ____ months.
6 months BUT we are always happy to extend them!
When should you take the trash/recycling out?
When the bin is halfway full
Memberships are sold under which tab in Mindbody Point of Sale?
A. Products
B. Services
C. Contracts
C. Contracts
When a new client comes into the studio what steps should you follow in order to make them feel welcome?
1. Greet them by name and let them know we are SO happy to have them!
2 Introduce them to their instructor
3. Give them a tour and let them know what room they'll be in
4. Remind them to see you after class for their special gift
If a client wants to pause or terminate their membership what should you do?
Hand them the half sheet of paper from the front desk that gives them directions to email hello@ to pause/terminate.
Demonstrate a properly folded sweat towel
*must be folded the E•MOTION way and does not come unwraveled when thrown against the wall*
Drop Ins and 10 Class Passes are sold under which tab in Mindbody Point of Sale?
A. Products
B. Services
C. Contracts
B. Services
A client comes out of class feeling unwell, what do you do?
1. Ask them to lay on the ground with their feet elevated on the bench where pilates balls are kept
2. Get them a cold towel, an electrolyte beverage, and offer them a protein bar.
3. Keep chatting with- ask if this has ever happened before and if they have any medical conditions we should know about
4. Make them know this happens all the time! They do not need to feel embarrassed!
Class has started and there are still 8 people on the waitlist- you have 2 members no shows, 1 drop in no show, and 2 10 class passers that late canceled. What should you do?
1. Charge the 2 members a $10 no show fee
2. Check in the drop in so they lose their pass
3. Check in the 2 10 class passers so they lose their pass
4. Remove everyone else from the waitlist
What are the 5 steps to putting a used mic away?
- remove the "protective sleeve"
- wipe down the headset and mic with a DRY cloth
- using hand sanitizer and a cleaning towel, clean the "squish"
- remove the batteries and place them on the charger
- flip the mic holders so the most recently used mic is number 4