Personal Leadership
Creating environments that influence others to achieve group goals.
What is leadership?
The 3 forces pulling at us in today's business reality.
What are time, cost and quality?
The solution, when nonperformance is due to the attitude of "I don't want to..."
What is to motivate?
The key areas of responsibility that help an employee focus on their job performance. (Part of their PRD)
What are Key Result Areas?
Dale Carnegie Human Relations Principles that focus on communication.
What are "Talk in terms of the other person's interest"; "Ask questions instead of giving direct orders"; Be a good listener, encourage other to talk about themselves"; or "Become genuinely interested in others"?
The creation, implementation and monitoring of processes.
What is management?
A tool that allows you to keep an accurate accounting of your daily activities for an extended period of time.
What is a time log?
Resentment, mistrust and disengagement.
What does manipulation lead to?
The SMART metrics used to measure job performance within each Key Result Area.
What are Performance Standards?
Assumptions, Cultural Differences, Biases, Relationship Context, Emotional Baggage and other factors effecting communications.
What are filters?
The personal characteristics & beliefs that drive our behavior.
What are Values?
Scheduling time on your calendar to attend to specific tasks (usually Q2) and not allow interruptions.
What is Block Time?
The 3 pillars of employee engagement.
What are satisfaction with immediate manager, belief in senior leadership, and pride in the organization?
The first item in Pre-Meeting Considerations and on our Meeting Checklist.
What is Clarify the Purpose?
The highest level of listening.
What is empathetic listening?
The first 3 Dale Carnegie Human Relations Principles.
What is Don't Criticize, Condemn or Complain; Give honest, sincere appreciation; Arouse in the other person an eager want?
The quadrant of time that includes things that are Important, but NOT Urgent.
What is Quadrant 2?
The 4 part cycle that includes Attitude, Knowledge, Skill and Results
What is the Cycle of Performance Change?
The 2 types of deviations that can occur when an employee is performing outside of their "desired outcome" or performance standards.
What are Subtle deviations and Obvious deviations?
Examples include "In what way?", "Give me an example", "Tell me more" and "Oh?".
What are clarifying questions or response generators?
The 3 types of questions used when conducting an Innerview.
What are factual, causative and value-based questions?
Items that you are responsible for that require more than one action step.
What are Projects?
The 3 types of recognition systems.
What are formal, informal and daily?
The 2 possible ways for an employee to react after the moment of decision in the Right Approach to Handling Mistakes.
What are Relate and Resist?
The LADDER of listening.
What is look at the other person, ask questions, don't interrupt, don't change the subject, express emotion under control, and respond appropriately?