medical
advantage
escalation
other benefits
random
100
who are the vendors
What is high mark, Aetna
100
what do you need to access advantage for
What is accessing employee information, notes and completing life events as well as OE
100
who do you call for an escalation
What is supervisor
100
who is the vendor for EAP
What is Reach
100
when the wellness incentive is complete how is it paid
What is via HSA/HRA money and a paid day off
200
what are consol dollars used for and how much are they
What is CONSOL provides you with CONSOL Dollars to help defray the cost of the pre-tax benefits you elect. For 2015, you will receive $113.27 in CONSOL Dollars per pay period.
200
where can you update a beneficiary on advantage
What is employee home page>beneficiary
200
why would you need to do an escalation
What is upset employee that asks for a supervisor
200
this benefit can assist with school
What is Education Assistance
200
each employee needs to complete this for the wellness incentive
What is 1. Your Health & Lifestyle Assessment (HLA) 2. The Lab Work (a comprehensive biometric screening)
300
when does the plan start paying if you have anything except employee coverage
What is Under all coverage tiers, except Employee Only, the Family deductible must be met before the plan begins to pay any coinsurance or copayments for eligible expenses.
300
explain how to reset password for EE
What is · Click on Reset Password · Choose “New Password” - Type the following password in the field: PASS123 (case sensitive) · Checkmark “User must change their User ID and password at next logon” · Verify the User ID and what the password will be prior to saving - Provide the password to the employee and inform them it is case sensitive · Click Save · Confirm successful login with the employee
300
when doing a call, what might you send an email escalation for
What is when a ptp calls in about documentation that was sent in a few weeks ago and no movement on case in taksnet
300
What does it mean to have a pre-existing conditions where the voluntary accident insurance is concerned
What is A Pre-Existing Condition is a disease or physical condition for which medical advice or treatment was recommended or received from a member of the medical profession within the 12-month period before the effective date of coverage. A pre-existing condition can exist even though a diagnosis has not yet been made.
300
this must be offered at the end of every call
What is what is self service option, survey, and brand
400
telemedicine benefits are offered to which carrier
What is The telemedicine benefit available to you, no matter which carrier or coverage option you choose,
400
at a kiosk
What is · There will be a quick link to get the employee to the enrollment site · Have the employee enter their CONSOL personnel number and Personal Identification Number (PIN) - The personnel number is located on a paystub · The initial PIN will be the birthdate (mmddyyyy) - The employee will be prompted to change the PIN upon successful login
400
how do you avoid an escalation
What is use your soft skills and de-escalate the call
400
what voluntary benefits are offered
What is Group Voluntary Accident Insurance, Group Voluntary Critical Illness Insurance
400
DOUBLE DOUBLE what plan is not offered to Consol employees
What is HCFSA
500
DAILY DOUBLE if you are married to another Consol employee and waive coverage for, what can you use your SP Consol dollars for
What is may use the extra CONSOL Dollars to help pay for other pre-tax benefits
500
DOUBLE POINTS Once the employee has entered the portal, an enrollment link can be found by clicking:
What is My Benefits>Enrollment>Enroll Now · The employee will then be connected to the enrollment site · At the “Welcome” screen select “Enroll Now” · Continue through the screens as prompted to complete the enrollment - Enrollment is complete when reaching the Confirmation screen · The employee may want to print a copy of the Confirmation screen to keep for their records · A Confirmation Statement (if applicable, an EOI form) will be mailed to the employee’s home · Suggest the employee review Confirmation Statement carefully · If any information is incorrect, the employee must call the CONSOL Benefits Center within seven days of receiving the mailed Confirmation Statement to report an error
500
did OE via phone, added my family, yet it is not on my confirmation statement nor am I paying for them vis my paycheck, handle this call....
What is use advantage to check history of account, check notes, use tasknet for documentation, send case to admin for further recearch
500
under the group voluntary accident coverage what is the spouse and children covered for if they are covered?
What is yes and Spouse receives 50% of the insured employee benefit amount, child(ren) receive(s) 25% of the insured employee benefit amount
500
what is the address for Xerox
What is 2900 s Diablo way tempe, AZ 85282
M
e
n
u