Email Communications
What is the best method to use when adding a link in a business email?
Hyperlink
What is a simple definition of Process Mapping?
- Process mapping is a visual representation of a series of steps or activities involved in a particular process
OR
- Tells a story
Your team is creating a series of training videos. Your project manager is responsible for which of the following tasks:
A. Record and edit the videos.
B. Set project timelines and milestones.
C. Develop the video content.
D. Approve the video content.
Set project timelines and milestones – project managers are responsible for setting project timelines and milestones, identifying and managing risks, communicating with stakeholders, and ensuring that the project is progressing according to plan.
Which word is spelled correctly?
A. receive
OR
B. recieve
A. receive
Which candy has this slogan: "Taste the rainbow"?
Skittles
To respect your clients’ time, when should you avoid emailing your clients? (There are 2 acceptable answers)
Late in the evening, On the weekends
You are on a project team hired to improve customer service for a retail chain. Your task is to create a detailed process map that outlines the as-is process. What is the benefit of starting with an as-is process map?
As-is process maps help identify areas of improvement.
What is a Work Package Handoff?
A work package handoff is when one person or team completes a specific piece of work and passes responsibility to another person or team to continue with the next phase.
Which word is spelled correctly?
A. accommodate
OR
B. acommodate
A. accommodate
What is the capital of Germany?
Berlin
If you send an urgent email outside of normal business hours, communicate the need by including these two pieces of information:
- Due date
- Reason for urgency
In process mapping, what shape is used to indicate a Process/Activity?
Rectangle
What are the three constraints of Project Management?
Cost - Cost refers to the financial resources allocated for a project.
Time - Time is the duration of time you have to complete a project.
Scope - Scope covers the breadth and complexity of a project’s deliverables.
Which word is correct for this sentence?
The jasmine cherry blossom is _______ favorite.
A. Their
B. There
C. They're
A. Their
What movie is this quote from: "Fish are friends, not food".
Finding Nemo
When receiving an email from a client during the week requiring a response, what is the generally accepted timeframe for you to reply?
No later than one day from the time the original email was received.
In process mapping, what shape is used to indicate a Decision?
Diamond
A project is defined by three main characteristics:
Goal-oriented - a project has a defined objective to achieve.
Temporary - If a project has a defined goal, then it also has a set start and end date.
Unique - A project is not a regular, ongoing business operation.
Which word is correct for this sentence?
The sleek smartphone case is available _______ in the store.
A. their
B. there
C. they're
B. there
"I'm lovin' it" is the slogan of which fast food brand?
McDonald's
What are at least 5 crucial items that should be included in a professional email signature to provide comprehensive contact details?
First name, last name, title, Baker Tilly Logo, phone number, office address, and email address.
Baker Tilly email signature instructions and template: https://live.bakertilly.com/hub/ourbrand/our_brand_wiki/update_your_baker_tilly_email_signature
In process mapping, what shape is used to indicate the Start/End of a process?
The Oval / Ellipse / Capsule shape.
What are the four phases of project management?
Initiation, Planning, Execution and Monitoring, and Closure
Which word is correct for this sentence?
___________ welcome!
A. You're
B. Your
A. You're
The year when tik tok was first launched.
2016