Value Add
Infor product expertise that forms a basis of your effectiveness for the client and helps ensure that clients get the most out of Infor software.
What is Product Knowledge?
This is exhibited by taking sufficient time to understand the client's needs
What is Patience?
This learning preference includes the use of discussions, stories, and lecture.
What is Aural?
Taking responsibility, being proactive, and having a can-do attitude are examples of this.
What are positive consulting behaviors?
Collaborating, Motivating, Training & Coaching, and Constructive Communication are elements of this category of the Professional Services Competency Model.
What is Building Supportive Internal Team Relationships?
Enhancing the implementation experience through superior guidance and knowledge sharing.
What is adding value?
The ability to effectively listen to the client.
What is Attentiveness?
This learning preference includes the use of lists, notes, and text in many formats.
What is Read/Write?
Being defensive, discrediting products, and sharing internal issues are examples of this.
What is detracting consulting behaviors?
Knowing the Infor Deployment Method, Managing the Statement of Work, Knowing the Product and Being an Expert are elements of this category of the Professional Services Competency Model.
What is Effectively Managing Client Projects?
Leading the client and steering them in the right direction by using your expertise to help them be successful as efficiently as possible according to Infor best practice methods.
What is Implementation Guidance?
What is Positive Language?
This learning preference includes the use of senses, examples, case studies, and trial and error.
What is Kinesthetic?
Embodiment of Infor's mission and strategy is a component of this.
What is the Face of Infor?
Developing Trust, Effective Listening, Solving Problems, and Managing Expectations are elements of this category of the Professional Services Competency Model.
What is Building Strong Client Relationships?
A detailed understanding of the client's business that, when communicated, clearly inspires client confidence and helps guide the implementation.
What is Business Knowledge?
Looking for subtle clues about the client's emotions, patience level, and personality to help keep interactions positive and focused.
What is Reading Clients?
This learning preference includes the use of charts, graphs, diagrams, and maps.
What is Visual?
Being more profitable, as the cost of acquiring a new client is far more than retaining an existing client.
What is an Infor benefit?
A professional focus on service while keeping the bigger picture in mind for both the client and Infor while choosing to bring a positive attitude to work.
What is the Professional Services Mindset?
The ability to stay on topic with the client and ensure their understanding.
What is Clear Communication?
Remaining composed, even when facing significant challenges.
What is a Calming Presence?
The Early in Career cohort generally has this preference collectively.
What is Kinesthetic?
A gain of confidence in your expertise and willingness to take advantage of the full range of Infor solutions.
What is a client benefit?
The Professional Services Mindset and associated categories form this.
What is the Infor Professional Services Competency Model?