Consulting Skills
An interpersonal skill most critical in building consulting relationships.
Active listening or asking probing questions
Potential risk of jumping straight to a solution.
Solving the wrong problem
The first step in the ATD five-phase consulting model.
Assess the Need
Purpose of asking open-ended questions.
Uncover needs and gather deeper insights
Avoiding tough questions can lead to this.
Missing the root cause or deeper issue.
What you do in the second phase of the ATD Consulting Model
Identify data-gathering criteria, select methodology, gather data, and summarize and analyze the date
Name one quality that builds trust with a client.
Reliability, honesty, or follow-through
A consultant promises more than they can realistically deliver.
Overpromising outcomes
Last phase in the ATD Consulting Model
Complete the project, and evaluate the results