Quality
What size glue guns are we currently requesting to be returned for a back-up?
Full
Which product(s) can I use to install shower panels?
Construction Adhesives
This product is great to use when decorating for a birthday party! It is easily removed from surfaces and is reusable.
Mounting Putty
True or False- Every email should have a Comments section.
TRUE- The Comments section in an email case is the section that will show on reports and is linked to Issue 1.
I just opened this SG Brush & Nozzle with lot code SBA2122G to use it for the first time and it is hard.
C CONS HARD 1ST USE
Where can I find the questions Quality would like to have answered when a product doesn't perform and/or we are getting that product returned?
1. Astute Knowledge
2. Failure Letters
3. Info Center Alerts
4. Product Guides
5. R&D Launch Guides
What needs to happen to wooden surfaces before Tread Tape can be applied?
Wood surfaces need to be sealed/painted.
Which two products come with brushes?
1. Super Glue Brush & Nozzle
2. Rubber Cement
True or False- Cases should be closed in order to transfer them.
FALSE- Cases should be left OPEN in order to transfer.
I used Spray Adhesive to repair the headliner in my car and it didn't work!
C PROD DIDN'T PERFORM USER ERROR
A consumer mentioned they have hard glue and want to properly dispose of it. I gave information on shelf life and storage. Did I fully answer the consumer's question and provide "quality over quantity" service?
No- I should have customized the letter to let the consumer know how to properly dispose of their product along with the information on hard glue.
I have a small pinhole leak on the bottom of my textured vinyl pool liner. I can swim into the water and repair it. Which product should I use?
Waterproof Patch & Seal Tape
Which cartridge product does NOT have a nub that needs to be cut in order to open for use?
True or False- You can find a list of current Quality Return products in Astute Knowledge by searching "quality returns".
True
I picked up your 18oz Wood Glue but I don't need this much. Do you make a smaller bottle?
I PACK INFO
What should you do with a consumer's answers to the quality questions in an email?
Move them into the Comments section so they can be seen easily in reports and during Quality meetings.
The caulking in my shower is getting old and crumbly. I want to apply some of your 100% Silicone Sealant. How do I need to prepare the surface?
Remove all old sealant; clean surface to remove dirt, oil and debris.
Which product is considered Drinking Water Safe?
Epoxy Putty- can be used on low pressure pipe repairs on sinks, however, not recommended for use on cups, plates, etc.
True or False- Email templates in AA are not meant to be changed at all.
FALSE- editing and customizing the existing email templates lets the consumer know that you are paying attention to them.
I hate how much plastic is used in the packaging of this product. This is so wasteful and I can't recycle this.
C PACK ENV
When should all daily case review "corrections" be completed by?
By the first of the following month to ensure all coding is accurate for monthly/quarterly reporting.
When using Gorilla Tape to hang something, how much tape needs to be placed on the solid surface and how much on the material being hung?
2/3 of the tape should be on the solid surface and 1/3 on the material being hung
What is the camo pattern on our Camo Gorilla Tape called?
Break Up Country
True or False- Only one attachment can be uploaded in a case.
False- Multiple attachments can be uploaded to a case and sent to a consumer.
I want to use this glue to reattach the ceramic handle back onto my ceramic baking dish. Will the glue hold up to the heat of the oven?
I APPL POROUS