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What is a cooling-off period?
This is the period after signing a contract when a consumer can cancel it without penalty and without giving a reason.
What is the right to repair or replacement?
This is the consumer’s legal right to have a defective product fixed or replaced for free.
What is distance selling?
This refers to selling goods or services without face-to-face contact, usually online or by phone.
What is product liability?
This is the legal responsibility of a manufacturer or seller for damage caused by a defective product.
What is a cooling-off period?
This allows a consumer to cancel a contract within a certain period without penalty.
What is misleading advertising?
Advertising that contains false or misleading information.
What is bait advertising?
Advertising a very cheap product that is not actually available.
What is consumer guarantee?
This is a legal assurance that goods must meet standards of quality and durability.
What are unsolicited goods?
These are goods sent to a consumer without being ordered and do not have to be paid for.
What is price transparency?
Prices must be clearly displayed and include all mandatory charges.
What is drip pricing?
Showing a low initial price but adding extra mandatory fees later.
What is Consumer law
Consumer Law is a specialized area of law that
regulates the legal relationships between
individual consumers and the businesses that sell
goods and services.