Procedures
Products
Self-Help
DMV
Auto
100

The minimum number of employment months that should be entered into ML?

What is 24 months?

100

What is the max loan amount and term on a holiday loan?

What is: $2,000 for 12 months

100

What does the WMC stand for?

What is Worker Member Council?

100

How much is the CA-DMV transfer fee?  

What is $15

100

What is the max term on an auto loan less than 5 years?  

What is 84 months

200

When can we use SSI as income for a loan?

What is, we cannot use Rep Payee income but we can use child SSI as long as they are under 18 for the term of the loan or 3 years whichever comes first.

200

How is a payment calculated on an unsecured MC?  

3% of balance or $10, whichever is greater

200

What is our mission statement?

What is to create and protect ownership and economic opportunity for all?

200

Within how many days after an auto loan funding should fees be posted to avoid penalties?  

What is 30 days?

200

What qualifies an applicants as a First Time Borrower?  

What is no credit score due to no credit or a thin credit file (less than 12 months old) with no previous auto loans and no derogatory credit

300

Name the 5 auto rate discounts?

What is: 1) Green Vehicle; 2) LTV<90%; 3) Enroll in direct deposit, share to loan transfer and e-statements; 4) Have or open a CD or IRA account of at least $5,000; and 5) Have at least one previous credit union loan of $10K or more paid on time and in full with at least 36 months of payment history (no 30+days)

300

What is the maximum loan terms on HELOC’s?

What is: 120 month draw period, 120 month repayment period and 240 month total term.  

300

How many retail branches do we have at Self-Help Federal Credit Union?

What is 38?

300

Name 3 types of branded titles:

What are: 

  • Lemon Law
  • Salvage Motor Vehicle
  • Flood Vehicle
  • Reconstructed Vehicle
  • Non USA vehicle
  • Any other classification authorized by law
300

What is the max mileage, age, PTI and DTI for a First Time Borrower loan?

What is 150 miles, 15 years, 15% PTI and 42% DTI

400

4 special considerations while analyzing a loan application/credit report

What is: 1) Bankruptcy; 2) foreclosure or short sale; 3) credit counseling services; or 4) currently delinquent accounts

400

What is the max term for a share secured loan?

What is: 84 months

400

What are 3 core values?

What are: 

  • Mission Before Self
  • Embracing and Promoting Change
  • Diversity as Strength
  • Results, Not Credit
  • Service with Excellence
  • Financial Sustainability for Mission Impact
400

Name 3 forms with the Reg # needed to remove/add a person from a title:

What are: 

  • REG262 Vehicle Vessel Transfer Form
  • REG256 Statement of Facts
  • REG260 Power of Attorney
  • REG227 or Paper Title
400

Name all the vehicle financeable items:  

What is: Transaction-related taxes, tags and registration, transaction fees, Carfax fee, GAP insurance, and extended warranty premiums. 

500

If a borrower states they are working for a temp agency, what’s the minimum time needed?

Minimum 18 months and we should average over that period of time.

500

Name the 4 guidelines for a first time borrower on a signature loan?

What are: 

  • Defined as borrower with no prior credit history
  • Restricted to maximum loan of $500
  • May be considered if they have a positive six-month history using other services of the credit union
  • Applicant must have alternative credit or at least six months working history in the same company. 
500

What are the five seeds for ASEED?

What is:

  • Assume good intentions
  • Seek to understand, not to be right
  • Engage as if it’s your decision
  • Embrace debate and healthy conflict
  • Deal directly with colleagues
500

Name at least 3 areas not allowing an exception:

What is: 

  • Max loan amount
  • Max LTV
  • Interest rate
  • Debt to income ratio greater than 47% for annual incomes less than $60K no exception above 50%
  • Applicants must clear the credit unions BSA, OFAC, Red Flag and Members Identification Policy
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