Processes
True or false?
A customer must wait for their physical debit card to arrive in order to access the virtual debit card.
What is False?
The customer can access the virtual card immediately after it was ordered.
Bonus points if you can list the steps to help a customer link their virtual card to their mobile wallet.
This is the minimum age for a customer to open a cash account in Alabama or Nebraska.
This Panda page shows you a general overview of a customer's Wallet information
What is their Cash Accounts page.
This is the percentage fee charged for an Instant Transfer.
What is 1.75%
The transaction fee percentage that Gusto reimburses for any foreign transactions.
What is 1%
These are the two options we offer to help customers transfer their funds
What are "Instant" and "1-3 Biz Days"
This is the fee Gusto charges per out-of-network ATM transaction.
What is $2.50?
This is the system we use to archive or lock a debit card after a customer has reported fraud.
What is Helix?
This is the maximum daily limit for an Instant Transfer.
What is two transfers per day, up to $2,000 total.
This is the system we use to check the status of a dispute
What is Centrix?
The billing address automatically updates within 2-3 hours after the customer updates this on their Gusto account.
What is their Home Address?
What is Moneypass?
This is the place you need to go to get a travel notice submitted for an international card transaction.
What is Q2?
These are the daily and monthly ACH Transfer limits.
These are the FOUR things needed when a customer is filing a fraud dispute before transferring to Tier 2
1. Date of the transaction
2. Amount of the transaction
3. Reason for the dispute
4. Card has been reordered
What is their Employee ID?
This is the specific action required in Helix to help a customer who failed too many times when trying to activate their card.
What is Reset Verification Attempts?
This is the name of the partner we use to support On-Demand Pay
What is Clair?
This is the daily ATM withdrawal limit?
What is $510/day
If a customer's card was locked because of a suspicious transaction, they should call this team
What is Fraud Prevention?
If a customer wants to close their Spending Account, you should confirm these three things first.
What is:
1. Confirm that the closure is permanent and irreversible
2. Funds have been transferred out (less than $1)
3. Account has been removed from Paycheck Splitter
The document must show:
1. The name of the customer
2. Their new address
3. All 4 corners of the document
4. (Bonus) Must be a PDF or photo of the physical document
This is the tool used to check the shipping status of a physical debit card.
What is CPI?
If Oliver spent $2,000 using his Spending Account debit card today.... how much can he Instant Transfer to another debit card on the same day?
$2,000.
Limits are separate from each other!
If a customer wants to link their bank account to make a 1-3 Biz Day transfer, they'll see these two options to help them
What are "Instant" and "Manual" verification