Virtual Card
Virtual Cards do not need this step; they are ready to use as soon as they are added to Apple/Google Wallet.
What is activation?
Many users get confused because the option to link an external bank account for transfers is hidden unless they select this delivery option.
What is the 1-3 Biz Day option?
To close a Gusto Cash account, the user must confirm they understand this action is this and they will not be able to reopen the account.
What is permanent?
It is recommended that you submit this for a customer planning to use their card internationally.
What is a travel notice (or a Q2 ticket)?
On-Demand Pay, disputes, and cash account applications are all escalated to this case level.
What is Tier 2?
If a user is prompted for this when using a virtual card, they can try entering "0000" or selecting credit/debit to bypass the prompt.
What is PIN
Gusto will only allow a maximum of this amount of debit cards at a time for instant transfers.
Before an account can be closed in Helix, this must be done to the customer's debit card first.
What is archiving the card?
This is what happens to the 1% international card transaction fee
What is Gusto reimburses it?
This dispute reason applies if an authorized charge was made too many times?
What is Multiple Charge?
The Gusto app directs users to "Wallet," then "Spending Account," to find the option to add the card to these two mobile payment services.
What is Apple Pay or Google Pay?
A customer should do this if they're not able to add their debit card, and their billing address already matches
What is contact their bank?
An account closed due to inactivity cannot be reopened if there has been no activity for this amount of time.
What is 6 months?
If a transaction is flagged as fraud, the user should call this group at (844) 201-8334 to verify it.
What is Falcon Fraud?
AKA Fraud Prevention Team to customers
If a customer has an open On-Demand Pay account and questions about repayments, they should be directed to this company.
What is Clair?
This is the easiest way to ensure a customer has the most recent version of the Gusto app.
What is delete / redownload the app?
As of July 2025, updating the home address in the app will automatically update this address in 1-2 business days.
What is the Billing Address?
This is the term for the process of linking an employee's wallet page from their old company to their new company profile.
What is a cash account migration?
Gusto cannot cancel pending transactions; the customer must contact this party directly.
What is contact the merchant?
Before applying for a Gusto Cash Account, the customer must ensure all this information is accurate in Gusto.
What is personal info?
If a customer doesn't see the debit card activation option, support may need to perform this action in the Panda Cash account page.
What is "Fix Debit Card Desync"?
For accounts less than 30 days old, what must be done to update a billing address?
What is upload documentation?
If an account is closed due to a negative balance for this many days, it cannot be reopened.
What is 30 days?
Expedited card shipping should be a last resort because of this approximate cost to Gusto.
What is $50?
To dispute a transaction, the customer must email Wallet@gusto.com and provide the date, amount, and this crucial piece of information, which is often missed when transferring cases.
What is the dispute reason?