the illegal use of an individual’s personal information
What is identity theft
100
Actions that are performed for someone, such as repairing a car, serving a meal, or caring for a child are examples of
What is services
100
The remedy for a wrong or a loss is called a
What is redress
100
a court of law in which disputes involving sums under a certain amount are resolved by a judge
What is small claims court
200
physical objects that are produced for consumers
What is goods
200
deceitful conduct designed to manipulate another person for some gain
What is fraud
200
plays a vital role in this country’s economic system
What is consumers
200
people or organizations who work on behalf of consumers
What is consumer advocates
200
a process in which two parties try to resolve a dispute with the help of a neutral third party
What is mediation
300
small files stored on a computer that enable a Web site to remember information about a visitor
What is cookies
300
a procedure in which a neutral party or parties listens to both sides of a dispute, weighs the evidence, and reaches a decision
What is arbitration
300
people who strive to offer the right mix of products and to provide helpful service
What is retailers
300
people who protect consumer rights by enforcing laws against dishonest advertising
What is federal trade commission (FTC)
300
A message sent by postal mail or email that instructs the recipient to send copies to a certain number of other people is called a
What is chain letter
400
groups formed by trade associations to address consumer complaints
What is consumer action panels
400
a deceptive practice in which a retailer advertises a product that it has no intention of selling, hoping to persuade customers to buy a higher-priced product
What is bait and switch
400
( ) has changed the marketplace through the availability of communicating, accessing information, and purchasing goods and services
What is technology
400
an independent consumer testing agency that has long been a champion of consumer rights
What is consumers union
400
a deceitful conduct designed to manipulate another person for some gain
What is fraud
500
departments that communicate with customers about their rights and needs as consumers
What is consumer affairs department
500
a lawsuit filed on behalf of a group of people who all have the same complaint
What is class action suit
500
the most active consumers are
What is teens
500
Consumers have the right to expect convenience, courtesy, and responsiveness from businesses through
What is right to service
500
requires companies involved in financial activities to send privacy notices to customers