Glossary
This allows purchases using Debit Card even with insufficient amount of funds in their Primary Checking Account.
Debit Card Coverage
What will you do first if customer wants to replace a Debit card and send it to an alternate address?
Check Article no. 30447 - Sending card details, at Step 13 under Process card replacement or closure, call should be transferred to Escalations.
J.P Morgan is a face of what popular board game?
Monopoly
Where will you find all inhibited Check and ACH payments in Customer Assist.
Stop Payment Summary
It is a status of their online account where you have to connect the customer to Consumer Online Technical Support (COTS)
"FRAUD" Status/FRAUD
The process to halt ACH, Bill payment, and check.
Stop payment
Which job aid article provides information about documents and confirmation that customers can request?
Retail Confirmation Requests Article no. 30070
Customer enrolled a $49.99 transaction to Pay in 4 and successfully received the credit of the same amount for Pay in 4 Enrollment. After a week, customer wants to stop the Pay in 4 payments as he spoke to merchant and merchant reversed the charge as well. What can you do in this situation?
Explain that if they want to stop the Pay in 4, they have to pay the remaining Pay in 4 balance manually.
If you need to order check registers, this is where you will go in Customer Assist.
Documentations/Copies/Brochures
This function in Admin Tool refreshes and updates the changes performed on customer's access on Chase.com/Chase App.
Synchronize User
The transaction charged on the account without the customer's knowledge or consent.
Fraud or Fraudulent/Fraud Transaction or Fraudulent Transaction, Unauthorized Charge
Based on Article no. 30065 - Transaction posted incorrectly / not posted / missing, we will connect customer to which department if they did not receive the disbursement check for their closed account given that there is no address change in the past 30 days?
Retail Escalations
What was JPMorgan Chase's nature of business when it was starting?
Water/Drinking Water
What are the two (2) restrictions in reactivating Dormant accounts?
Balance of more than $10,000 or address change in the past 30 days
MODIFIED TRUE OR FALSE: Authorized users are able to view, manage, and track credit card information on their personal log in.
FALSE: Authorized users are (NOT ALLOWED, NOT AUTHORIZED, UNABLE) to view, manage, and track credit card information on their personal log in.
Refers to a legal document that authorizes one or more persons to legally act on behalf of another person with defined limitations.
Power of Attorney (POA)
Customer made a not on us check deposit Friday at 11:58 PM ET via ATM. Deposit shows pending on transaction history but the funds are not yet available. Based on Article no. 29876 Funds availability, when will the deposit be available if the check wont be placed on hold?
Next business day which is Tuesday. Any transactions made after the cutoff time is considered a next business day transaction
What is the bank address and Swift Code for receiving international wire transfer?
270 Park Ave, New York, NY 10017, CHASUS33
The Debit Card has returned mail status, what will you do?
As per Article #30108 Return mail, confirm if address is correct and AWR must be submitted to remove return mail status.
There is a "Pending" bill payment on customer's transaction history and the status in MMCSR Tool is "Funded". How would you proceed in processing "Stop Payment"?
There is NO option for Stop payment on Bill Pay with Funded status
Is/are people to receive the remaining balance of the account once account owner passes away.
Payable on Death (POD), Beneficiaries
How much is the default limit for sending Wire on Consumer Accounts? How much can you increase the limit to?
$25,000, Limit increase is not applicable for consumer accounts.
Customer's overdrawn balance on Tuesday went up to $52 because of a $5.99 charge for their subscription with Spotify. A $3 transfer was made to the overdrawn account Wednesday at 7:00 PM ET, but was charged for a $2.50 charge from a gas pump. How many overdraft fees will the account incur and for which transaction/s?
1 Overdraft fee for Spotify. Even though there was a deposit, the account ended on a negative balance on the next business day.
Customer has $500.99 on his Total Checking account under High Potential segment and requests to close account. What will you do?
Proceed in closing the account. As per frontpage update last 05/15/2025, do not transfer to Retention unless balance is $501 or more.
The customer has a joint checking account with his wife and only has his wife's online credentials. He called to change the primary email address to his email address so he can use it for Zelle. Can you perform the maintenance? Why or why not?
No, unless verbal authorization from the Wife is obtained.