Work Methods
Income verification is required when
What is when the document is provided in applicant's application?
How long is credit report valid for per Belco policy
What is 30 calendar days from when credit report is obtained?
Emails that are moved to the Branch Notifications subfolder in =consumer processing
What is emails for vehicle check pick ups and notification of uploaded or signed documents?
There are three scheduled times to complete rotational tasks
What is 10am, 1pm, and 3pm?
Verifying members in Quest for incoming phone calls
What is use "Member Verification" screen and select 3 reasons following the phone flowchart.
The required documentation for accounts excluded from debt in liabilities screen
Most recent statement or 10-day payoff letter
How long is paystub valid for per Belco policy?
What is 30 calendar days from loan closing date?
What is documents that are currently out for member signature?
Action to ensure professional and grammatical responses are sent in Elle
What is reference the Elle Response template, use spell check, and no abbreviations or emojii's.
Frequency of notification of documents for e-sign to members
What is 1 contact attempt on date documents were sent via phone or text? Follow up to occur every 3 business days.
How to indicate member's request to pay down account balances but keep accounts open
What is have accounts "Included in Debt" on liabilities screen?
Closing verification documents required after funding an auto loan
What is auto lien front sheet and auto closing checklist?
Emails that belong in the Loan Sign- Loan Servicing subfolder
What is documents that are for Subsequent Action forms, Skip-A-Pay's, GAP requests, etc.?
How to pull applications from RTF in "FIFO"
What is click "App Queue Date", remove app from queue, add to individual queue.
Leaving a voicemail for member's with loan details
What is when the member's voicemail includes a voice recording indicating their name?
Document required per regulation for denial on loan request
What is a adverse action within 30 days?
Acceptable signatures on closing document in e-sign?
What is name type to match how it appears on the documents OR name signed to match signature on photo ID?
Emails that belong in the Loan Sign- Completed subfolder
What is documents that are "COMPLETED" with signature from all required parties.
When to move emails to completed for Loan Processing?
What is once ALL of the loan documents sent via email are attached to the application and notated accordingly?
Verify member's for outbound phone calls
What is verify 3 account details in loan application/account before providing any loan details?
How to notify LSR when task list items are pending or incorrect?
What is notate in the Internal Comments section, click assign to and send notification to LSR?
Proof of income is required for applications when
What is credit score is below 650 and/or when UW requests it as stipulation?
The correct way to reply to emails sent to =consumerprocessing
What is reply all with answer or response to the incoming request.
When to assign applications to RTF queue
What is once all task list items are received/verified, app is completed in its entirety, membership is established?
Frequency of contact attempts before rejecting an auto draft check
What is 2 attempts to dealership and 1 to the member?