Fix the Mix
What financial strategy involves spreading funds across different time periods or financial instruments to reduce risk and ensure liquidity at various intervals?
Laddering or diversification
Fill in the blank...
Refer to the _____________ for the latest daily rates.
Rate Sheet- This can be found by going to the WOC>Quicklinks>Rates>Deposit Rates
True or False
The Elan Platinum credit card is perfect for anyone who wants to improve or establish their credit.
False- either the Elan Secured Card or Max Cash Secured Card
Secured cards are designed to help customers build or improve their credit history by requiring a cash deposit that acts as collateral for any purchases made with the card.
What's the standard maximum deposit insurance amount from the Federal Deposit Insurance Corporation (FDIC) per depositor, per insured bank, and per ownership category?
$250,000
What's the monthly fee on a Lifetime Plus Checking account?
$0
Which checking account type am I based on my benefits —no minimum balance, no monthly maintenance fee, and choice of paper or E-statements? I'm flexible!
A. 50+
B. Lifetime Free
C. Lifetime Plus
B. Lifetime free
Which consumer checking account offers a feature that gives customers free outgoing wire transfers and free cashier's checks?
Loyalty Advantage
The customer has established credit, income, no collateral, and no current savings but needs $5,000 to buy a used car. Their non-negotiable request is a fixed payment with a low rate.
What's the best solution to fit this need?
Unsecured loan
Name our third-party partner that offers insurance support.
Bearing Insurance
What service allows customers to send money directly from their account to enrolled recipients in minutes, all from the convenience of online banking or our mobile app?
Zelle
Which account offers customers a .125% discount on select new loans?
A. Lifetime Plus
B. Premium Money Market
C. Loyalty Advantage
C. Loyalty Advantage- however, lending discounts do not apply to HELOC Modifications and CD Secured loans.
What checking account type offers interest and provides one free box of 50+ program checks per calendar year?
50+ Checking
Which checking account type am I- Tiered premium interest rates based on balances and receive reimbursements for ATM fees (up to $15 per month) when qualifiers are met.
A. Lifetime Free
B. Loyalty Advantage
C. Lifetime Plus
C. Lifetime Plus
This savings option is ideal for customers looking to earn interest on their higher savings balances with no need for check-writing capabilities.
A. Premium Interest Savings
B. Premium Money Market
B. Premium Money Market
Which account matches this persona/target audiance?
Customers new to banking or looking for less complex & basic banking solutions
A. 50+
B. Loyalty Advantage
C. Lifetime Free
C. Lifetime Free
What are the THREE qualification requirements for the Lifetime Plus Checking Account?
- Make at least 15 debit card transactions per cycle, Signature or pin, in person or online.
- Enrollment in eStatements
-Have one direct deposit or ACH credit in place per cycle.
Your customer is looking to maximize purchasing power and still maintain great perks while leveraging security with anti-fraud services and zero liability on unauthorized purchases.
What's the best recommendation to meet the need?
An Elan Credit Card
With the Christmas Club, customers can get their money before Christmas. When does the Christmas Club pay out?
Payouts are disbursed on October 20th of each year via ACH to the account of your choice. Automatic drafts from your Carter Bank checking accounts can also be established.
The Carter Savings monthly minimum balance fee can be waived if the minimum daily balance is met. What is that minimum daily balance?
A. $50
B. $100
C. $200
B. $100 is the minimum, but we always encourage customers to deposit and save more!
During your Carter Core conversation, the customer mentioned that they'd like to purchase a home in the next 1-3 years. What would you do?
A. Make a note of it to follow up in 6-8 months
B. Ask more questions and introduce them to a mortgage loan originator.
C. Nothing
B. Ask more questions and introduce them to a mortgage loan originator.
Your customer has a check for $100k from Bank of America, and the funds are from a mature CD. The customer is looking for the best rate. What would you do?
A. Contact a wealth advisor at HMC
B. Ask more questions to understand the goals of the money and look for options that complement the customer's financial needs.
B. Ask more questions to understand the money's goals and look for options that complement the customer's financial needs. Carter Bank is always looking to grow deposits and fulfill the customer's everchanging financial goals.
What's the ATM Network that allows Carter Bank Customers to access their money with no surcharge fees across the country called?
MoneyPass
What is the online and mobile tool called that gives the customer complete control and visibility over their debit card? With this service, they can quickly turn their card on or off, set up custom alerts, view recent transactions, manage card usage, and more.
Debit Card Management
What's the maximum amount that can be deposited in a Christmas Club?
A maximum of $5,000 may be deposited into this account.
A primary applicant can add a joint owner to a personal account who is _____ years old or older.
A. 15
B. 15.5
C. 16
A. 15—The primary applicant must be at least 18 years old, but the joint applicant can be as young as 15 and have CIP-approved documentation to be added as a signer.