Safety and Security
If more than one associate arrives at the same time...
Only one associate will enter while the others wait in the car until the All Clear signal has been set.
Fill in the blank...
Refer to the _____________ for the latest daily rates.
Rate Sheet- This can be found by going to the WOC>Quicklinks>Rates>Deposit Rates
True or False
The Elan Platinum credit card is perfect for anyone who wants to improve or establish their credit.
False- either the Elan Secured Card or Max Cash Secured Card
Secured cards are designed to help customers build or improve their credit history by requiring a cash deposit that acts as collateral for any purchases made with the card.
What's the standard maximum deposit insurance amount from the Federal Deposit Insurance Corporation (FDIC) per depositor, per insured bank, and per ownership category?
$250,000
What's the monthly fee on a Lifetime Plus Checking account?
$0
If the All Clear signal is not set...
Call branch number press 99 and ask employee the coded message
Which consumer checking account offers a feature that gives customers free outgoing wire transfers and free cashier's checks?
Loyalty Advantage
The customer has established credit, income, no collateral, and no current savings but needs $5,000 to buy a used car. Their non-negotiable request is a fixed payment with a low rate.
What's the best solution to fit this need?
Unsecured loan
Name our third-party partner that offers insurance support.
Bankers Insurance
What service allows customers to send money directly from their account to enrolled recipients in minutes, all from the convenience of online banking or our mobile app?
Zelle
When arriving at the office, what i the first thing you should do?
Drive around the building
What checking account type offers interest and provides one free box of 50+ program checks per calendar year?
50+ Checking
Which checking account type am I- Tiered premium interest rates based on balances and receive reimbursements for ATM fees (up to $15 per month) when qualifiers are met.
A. Lifetime Free
B. Loyalty Advantage
C. Lifetime Plus
C. Lifetime Plus
This savings option is ideal for customers looking to earn interest on their higher savings balances with no need for check-writing capabilities.
A. Premium Interest Savings
B. Premium Money Market
B. Premium Money Market
During an evacuation, where should all employees and customers meet?
6C's Parking Lot below the branch at the bus stop sign
How many Robbery assignments are there?
4
Your customer is looking to maximize purchasing power and still maintain great perks while leveraging security with anti-fraud services and zero liability on unauthorized purchases.
What's the best recommendation to meet the need?
An Elan Credit Card
With the Christmas Club, customers can get their money before Christmas. When does the Christmas Club pay out?
Payouts are disbursed on October 20th of each year via ACH to the account of your choice. Automatic drafts from your Carter Bank checking accounts can also be established.
The Carter Savings monthly minimum balance fee can be waived if the minimum daily balance is met. What is that minimum daily balance?
A. $50
B. $100
C. $200
B. $100 is the minimum, but we always encourage customers to deposit and save more!
On a hold notice, how much do you put in the deposit amount field for a deposit that includes cash and checks?
A. On the cash being deposited only
B. Check total only
C. Full deposit amount
C. Full Deposit Amount
Where are the robbery kits located?
Taped under each station or desk
What's the ATM Network that allows Carter Bank Customers to access their money with no surcharge fees across the country called?
MoneyPass
What is the online and mobile tool called that gives the customer complete control and visibility over their debit card? With this service, they can quickly turn their card on or off, set up custom alerts, view recent transactions, manage card usage, and more.
Debit Card Management
What's the maximum amount that can be deposited in a Christmas Club?
A maximum of $5,000 may be deposited into this account.
A primary applicant can add a joint owner to a personal account who is _____ years old or older.
A. 15
B. 15.5
C. 16
A. 15—The primary applicant must be at least 18 years old, but the joint applicant can be as young as 15 and have CIP-approved documentation to be added as a signer.