1
What is a consumer?
A consumer is a person who buys goods or services.
Name one consumer right.
Right to safety / information / choice / redress / to be heard.
What is a consumer responsibility?
Something a consumer should do when buying goods or services.
If a phone doesn’t work, what should the consumer do first?
Return to the shop with the receipt.
Explain why consumer rights are important.
They protect consumers from unfair treatment.
What does the word “goods” mean?
Goods are physical items that you can touch (e.g. clothes, phone).
What does it mean if goods are “of good quality”?
The goods should work properly and not be faulty.
Why should a consumer keep a receipt?
To prove purchase if there is a problem.
Which consumer right applies if food is out of date?
The right to safety.
Explain one responsibility a consumer has when shopping.
Example: Keeping receipts helps solve problems
What does the word “services” mean?
Services are things done for you (e.g. haircut, bus journey)
What right protects consumers from false information?
The right to information.
Why should consumers read labels?
To check price, instructions, or warnings
Why should a consumer check prices before paying?
To avoid being overcharged.
What could happen if consumers had no rights?
Shops could treat consumers unfairly or sell unsafe goods.
Give one example of something a consumer might buy.
Example: food, clothes, books, phone.
What right allows a consumer to complain?
The right to be heard.
Why is it important to use goods correctly?
To avoid damage and stay safe.
What should a consumer do if they are unhappy with a service?
Make a complaint politely.
Why is it important for consumers to complain properly?
It helps solve problems and keeps things fair.
Why do people need consumer rights?
To protect consumers from being treated unfairly.
Name two consumer rights.
Any two: safety, information, choice, redress, to be heard.
Name two responsibilities of a consumer.
Any two: read labels, keep receipts, use goods properly, complain correctly.
Explain one consumer right using an example.
Example: Right to redress – getting a refund for faulty goods.
How do consumer responsibilities help both the consumer and the shop?
It leads to fair treatment and fewer problems.