Consumer Rights
Do consumers have rights?
Yes, consumers have rights. These include the right to be heard, the right to choice and the right to information.
What should consumers do before they buy?
Be clear about what they want, how much they can afford, check for faults, compare prices, etc.
Need
I provide a service. I put out fires. What is my job?
Fireman
How can you make a consumer complaint?
By phone, in person, by letter, online
When I buy something, why should I keep the receipt?
A receipt is your proof of purchase. It is an important record of when you bought something and how much you paid for it. You need a receipt to get a refund.
Frank Green water bottle
I provide a service at a restaurant. I take peoples orders and bring food to people. What is my job?
Waiter
Who can help you with problems relating to goods and services?
ACCC
I buy a pair of jeans, get home and decide I don't like them. Am I entitled to an exchange or refund?
No because the jeans are not faulty. However, some stores offer "no questions asked" exchanges/refunds, but this is not a legal right.
Name 3 Needs
Many Answers...
I provide a service. I grow vegetables and fruits. I also take care of animals. What is my job?
Farmer
What does the consumer right to redress mean?
The right to be compensated (a refund) for faulty goods or unsatisfactory services
When am I not entitled to a refund?
When I cannot provide proof of purchase, I just changed my mind, the goods were damaged after I bought them or I knew about the faults before purchasing.
Think of an example that one person needs, but someone else might not need.
Many answers (wheelchair, glasses...)