Resources
This excel sheet lists all of the providers and what they are supposed to do and where they are supposed to be each day of the week throughout the month. Be careful though, It can change daily!
What is the Master schedule or Provider Master Schedule
The average length of contact between a contact center agent and a patient on a call
What is average handle time?
You can only schedule this appointment type up to 6 in the AM and 6 in the PM
What is a well child check?
The Directors of Business Operations for North and South County
Who are Marc Erving and Jonathan Miller?
The new Evara motto
What is "Care that empowers?
What is OneNote?
80% within 3 mins or less
What is our Service Level Agreement?
When a patient has a bad cough and fever and is wanting an appointment this is the appointment type they should get.
What is Telehealth?
Director of Facilities at Evara Health Care
Who is Glen Hardwood?
Turquoise and Tangerine
What are the colors of Evara Health Care?
I can ask questions, say hello and help using this
What is Skype?
95% or greater monthly
What is the quality audit score goal?
First slot of the day, last slot of the day, last appointment before lunch, first appointment after lunch and double books
What are times you can never schedule a new patient scheduled?
Chief Operations Officer of Evara Health Care
Who is Kim Schutnek?
A famous pop star that has been a typo in the department emails about Medtrainers that were sent out by Kyle.
Who is Megan Trainer?
Linda Danenza, George Pearson, Kimberly Bell, Chanelle Newkirk
Who are our Medical Assistance of the contact center?
The time spent finishing work after a caller has hung up but before you go back into ready
What is After Call work or ACW?
Arrive 15 minutes early, bring in medications, wear a mask, fill out registration and check in paperwork via the Phressia link before your appointment to save time.
What are the instructions for the patient or pre appointment instructions?
Chief Financial Officer of Evara Health Care
Who is Ben Gilbert>
Its what is needed from an patients insurance company for many procedures like an MRI or Pet Scan.
What is an authorization?
Executive Director Of Nursing
Who is Eric Imondi?
What is the daily agent report?
This system sends the patient a message to register and check in before their appointment. It also send a reminder text or call after you schedule appointment.
What is Phressia?
Chief Regulatory officer of Evara Health Care
Who is Edward Kutcher?
The 3rd plant from the Sun
What is Earth?