Get to Know Your Team
Which Contact Center employee has been at BayMark the longest?
Who is Ingrid.
What two companies joined together to form BayMark?
What is BAART and MedMark.
Where is a lead created?
What is Salesforce.
Where can you find the protocols without using the link sent via email?
What is the Share Drive — share - public - NSC - Contact Center Protocols
What medications is Suboxone made up of?
What is Buprenorphine and Naloxone.
Whose birthday is January 15th?
Who is Wendy.
What does OBOT stand for?
What is Office Based Opiate Treatment.
What fields should be updated on every call.
What are the reason for call and disposition.
What can be found in the top right corner of every locations protocols?
What is clinic address, front desk number, TCD, TCD cell.
Name all current Louisiana AppleGate locations.
What is: Bossier City, Monroe, Lake Charles, Oakdale, Slidell, Metairie.
Whose favorite sport is bowling?
Who is Anthony.
What does OTP stand for?
What is Opioid Treatment Program.
What are three asterisked fields on any new lead?
What are: patient last name, lead source, reason for call, insurance, lead status, type, clinic, disposition, screening form instructions.
What are two AppleGate locations that offer Vivitrol?
What is Elyria, Huber Heights, Bossier City, Lake Charles, Richmond
Who is the TCD of AppleGate in Louisville, KY?
Who is Stephanie Barroso.
Who most recently took a trip to Mexico?
Who is Victoria.
Who is the CEO of BayMark?
Who is Dave White.
Provide an example of a strong note.
Reviewed in person.
How many AppleGate locations does the Contact Center currently support?
What is 23.
Name all states that currently have AppleGate Recovery locations.
What is: Alabama, Arkansas, Indiana, Kentucky, Louisiana, Ohio, Pennsylvania, Tennessee, Texas, Virgina, West Virginia.
Who is the Contact Center mascot? And what does their name stand for?
Who is C.A.M. - Coleman AppleGate MedMark.
Name 6 BayMark companies.
What is: BAART, HCRC, MedMark, Recovery Services of New Mexico, AppleGate, Mahajan Therapeutics, Middlesex, Pathfinders, TCI, New Day Recovery, etc.
Which reports on the dashboard should advocates be reviewing daily?
What is the closed leads and eligible leads report.
What provider in Bowling Green can see a patient with Blue Cross Blue Shield Medicaid?
Who is nobody, they do not take Blue Cross Blue Shield in any form.
Who is the National Medical Director of AppleGate Recovery?
Who is Dr. Philip Isherwood.