Get to Know Your Team
BayMark
Contact Center
Middlesex
AppleGate
100

Who on the team is going to Jamaica this summer? 

Who is Idasha. 

100

What two companies joined together to form BayMark?

What is BAART and MedMark.

100

How often should open leads be followed up with?

What is every 24 - 48 hours.

100

Name all 6 Middlesex locations. 

What is Chelmsford, Gloucester, Norton, Salem, Stoughton, and Woburn. 

100

Name all current Alabama AppleGate locations.

What is: Birmingham, Decatur, Gadsden, Jasper, Opelika, and Tuscaloosa.

200

Who was previously in school to be a lawyer?

Who Luci. 

200

What does OBOT stand for? 

What is Office Based Opiate Treatment.

200

When a patient calls in requesing a change to their prescription (transferred to a different pharmacy or a bridge called in), what information do you need to relay to the clinic? 

What is the patient's full name and DOB, and the pharmacy that they wish to have their medication called into. 

200

Who is the on-call provider in Gloucester? 

Who is Dr. Yvonne Smikle. 

200

Name all AppleGate locations where patients are seen on a monthly basis from the beginning of treatment. 

What is Birmingham, Decatur, Gadsden, Jasper, Opelika, Tuscaloosa, Blakeslee, Mansfield, Monroeville, Mt. Carmel, Selinsgrove, State College, WA N Main,  and Williamsport. OR Alabama and Pennsylvania. 

300

Who on the team loves to eat the ginger that comes with sushi and buys it in large quantities? 

Who is Syneca. 

300

What does OTP stand for?

What is Opioid Treatment Program.

300

When should "Per Front Desk" be used as an admission date reason?

What is after you have reached out to the clinic, and confirmed with management.

300

Which Middlesex locations offer Vivitrol? 

What is all Middlesex locations. 

300

Who is the TCD of AppleGate in Williamsport, PA?

Who is Katelyn Bucheit.

400

Who on the team used to stream video games professionally?

Who is Sylver.

400

Who is the CEO of BayMark?

Who is Dave White.

400

What must be done before sending any correspondence to the clinic regarding a patient?

What is: account verification - verify the correct spelling of the patient's name and DOB in their respective EHR.

400

Who is the Medical Director of Middlesex Recovery? 

Who is Dr. Brian O'Connor. 

400

Name 4 AppleGate locations that we can reschedule existing patients for. 

What is Birmingham, Decatur, Gadsden, Jasper, Opelika, Tuscaloosa, Dickson, and Nashville.  

500

Who will have their two year work anniversary with BayMark in July?

Who is Victoria. 

500

Name 6 BayMark companies. 

What is: BAART, HCRC, MedMark, Recovery Services of New Mexico, AppleGate, Mahajan Therapeutics, Middlesex, Pathfinders, TCI, New Day Recovery, etc.

500

Today is Monday, March 25th, you recieve a call from a new patient that requests to come in Wednesday, March 27th as their prescription runs out on that date. What is the appropriate admission date reason for this admission? 

What is Appt With-In 3 days .

500

What is an example of an after-hours emergency that would require contacting the on-call provider for Middlesex? 

What is the patient states they are having an emergency, dosing confirmation, adverse or allergic reaction to medication, etc. 

500

Name all states that currently have AppleGate Recovery locations.

 

What is: Alabama, Arkansas, Indiana, Kentucky, Louisiana, Ohio, Pennsylvania, Tennessee, Texas, Virginia, and West Virginia.

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