CheckMedic
What needs to be verified during a call before we can assist?
Full name, Company, and a third piece of verifiable data (PII preferred during calls).
What does the MCC stand for?
In an ADV case, what is required for the description?
Who called, the phone number, ref code, and what the inquiry was about, including trouble shooting
When does recredentialing normally happen?
Every 2-3 years depending on the client/health plan
What was the first Disney animated film based on the life of a real person?
Pocahontas
After sending your response, what is required on a Fax/Scan inquiry?
Fax/Scan tag, Jira link tag, and an internal note containing the fax reference ID, Inquiry Message ID, Response Message ID.
What is the ABPS used for?
Used for credentialing specialists seeking official verifications.
What does PSV005 mean?
We got the App and made it through the App gather process, but something is missing from the Provider/Facility.
No we do not, we will provide the customer_support@verisys.com email address to send their inquiry too.
What is Naruto's last name in the anime of the same name?
Uzumaki
What do we do when a Provider says they have a License requirement for a state they do not work in?
We refer them back to the company and provide them with the best contact information we have. Letting them know we are unable to fix that on our end, and when it is corrected to complete and submit the application.
Provider wants to know if they are enrolled, can we assist them?
No, we do not have say if they are enrolled and will refer them to the Health Plan.
Do we ever tell someone the App is in Final Review?
No!
Where can we check what platform a company/client uses?
Hubspot
What term is used for the speed at which a piece of music is played?
Provider wants to dispute a result, where do we direct them?
Have them login and go to their Medpass Summary page, then direct them to the results and let them know they can dispute if they find the result is not accurate, or they can add additional information.
How much is a 2 year subscription for the MCC?
$55.00
What does PSV004 mean?
We did not get an application within the time frame provided by the plan. Sent back to the health plan with no work done.
What is the process for emails with PII in them?
What is the fear of politicians known as?
Politicophobia
Do we assist with Walgreen's Admins or Providers?
No we do not, they should not be calling us. If they do, refer them to Facis@walgreens.com
How does a Provider get attached to an Admin's account?
Click on name in upper right-hand corner above “Page Help”
Select “Account”
Click on Who can view or manage my data
Click on Add Provider Group (this is where they attach to your Clinic Enrollment)
Save
How do we route an APP from CAQH?
Log into CAQH. Once logged in you can pull over the application to your Google Drive after Labeling it. Once that has been done, you can bring up IS request and select route to evidence search with the TCC code. Verify that is the document you are looking to upload, Label as needed, then submit your Image.
Inbound call from someone want to dispute a report or wanting to speak to legal, what do we do?
Advise them to go onto Verisys.com and scroll down to Contact & Support, select 'File a Dispute' and have them fill out that form. Advise them someone will reach out directly for further assistance.
What toy company launched the Barbie doll in 1959?
Mattel Inc.