Contact Flow

A

100

AIR - A stands for?

Acknowledge

200

AERE - Last E Stands for?

Expectation 

B

100

AIR - I stands for?

Investigate 

200

AERE - R Stands for?

Resolution 

C

100

AIR - R stands for?

Resolve 

200

AER - A Stands for? 

Acknowledge 

D

100

AERE - A stands for? 

Acknowledge 

200

AER - E Stands for?  

Empathy 

E

100

AERE - Second E stands for?

Educate 

200

AER - R Stands for?  

R - Resolution