Contact Info Changes
What types of accounts cannot be updated in Gateway?
What are business, organizations, fiduciary, and international accounts?
These two types of deposit images can be searched and viewed in real time using Passport Web Edition.
What are mobile and ATM deposit images?
What should you do if you accidentally delete an address in Gateway?
What is withdraw the case and start a new one?
Once reps are trained to use Passport Web Edition, they can independently view mobile deposit images without needing this kind of support.
What is contacting the lead line?
For best results, what should you do when making minor edits to an address? (example St to Street)
What is retype the entire address?
This specific search criteria from DNA is required to locate an ATM deposit in Passport.
What is the ATM number?
Can you delete an email address in Gateway with no replacement?
What is no, it must be deleted in DNA?
After opening Passport Web Edition, this section must be clicked to begin searching for mobile deposit images.
What is Research?
What should you do if Gateway is inaccessible?
What is use DNA processes?
With Passport Web Edition, mobile deposit images can be viewed immediately after submission, without waiting for this system to batch them.
What is IMS?