General
Customer/B2B requests to make changes to their account due to change of personal/contact details.
Check account details/Update account details
Customer has questions about AgodaCash terms, checking amount and expiration date, how to use AgodaCash, inquire if AgodaCash not received or not applied to a booking.
Inquiry/status on Agodacash
Partner has questions regarding booking details/status or to check on customer's special requests.Check booking details/status
Check booking details/status
Customer/B2B/Property/Supplier contacts to extend, shorten, change the whole period of stay of a booking.
Change Period of Stay
Customer: Found lower rate and requested for refund the difference.
Best price guarantee
Customer wants to merge/delete accounts.
Merge accounts
Promotion not applied on booking.
Inquiry/status on Promotion
When property/supplier contact to inquire on their cancelled bookings.
Inquiry about cancelled booking
Any request to reactivate the cancelled booking.
Reinstate booking
Any contact received to inform that the customer did not check-in.
Report No Show
An email from supplier regarding guest check in instructions
Request for property info
Any contact to inquiry about cashback including general inquiry, issue during the claim process, missing Cashback and etc.
Inquiry about Cashback
Guest requesting GST invoice.
Request tax invoice
Customer / B2B/ Property / Supplier contacts to change the number of guests, extra beds, or rooms in the booking.
Amend occupancy/rooms/extra bed
Missing Benefits included with booking (include breakfast) and problem with property policies and rules.
Complaint about stay
An email regarding when guest would check in
Request for customer info
System glitch or partner reports double charge/customer complaining about charge.
Inquiry about amount charged
Third party contacts asking assistance on behalf of the customer.
Unverified contact
Customer/B2B contacts to request change room type of a booking.
Change room type
When there is no changes or information needed to resolve the case.
Unactionable
Customer/B2B partner requests to follow up on ARN status after requesting it from CEG.
Inquiry on refund
Booking doesn't get confirmed due to payment delay
Unable to complete payment
Customer wants to reconfirm if booking is amended.
Check booking details/status
Guest was denied entry on the property due to being blacklisted
Reservation Not Honored
PAX contacted us since the charged amount is incorrect/higher than the quoted amount/overcharged.
Inquiry/Issue on currency exchange rate