QA Calls
The passing score for a QA
What is 90
The page SSC information is found on
What is Page 5
Since the CDC and PADOH released this information, what is the quarantine length recommendation now a minimum of
What is 10 Days
Earliest quarantine release (number of days) with a negative test
What is 7 days
True or False: You can select a time for the SaraAlert *Email* to be sent to the contact.
What is False
The 3 important dates that should be known before going into the call
What is the Last Exposure Date, Monitoring End Date, Quarantine Period End Date.
The number of mild symptoms to make a contact a probable case
What is 2 or more mild symptoms
A 14 day Quarantine period
What is Optimal, due to the minimal risk of developing the virus
When is it recommended that the contact gets a COVID-19 test
What is at least 2 to 3 days after their last known exposure
True or False: You do NOT need to verify the DOB for enrolling someone into SaraAlert
What is True
Adult contacts should not be asked
What is "Gender Identity"
The page where clarification is found for Sexual Orientation and Gender Identity if the contact is hesitant about these questions
What is Page 2, the the Green Box
Each call, we as CT's strongly encourage household members to do what (List 2)
Wash hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based sanitizer with at least 60% alcohol. Take your temperature twice a day. Avoid close contact with people who are sick. Avoid touching your eyes, nose, and mouth. Cover your cough or sneeze. Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
Minors are able to go back to school as soon as their 10 days of quarantine are up
Some schools and employers may require that you wait 14 days before you return to school or work. You should work with your school or employer to determine your return date.
It is REQUIRED for all Contacts to Sign-Up for SaraAlert
What is No. Contacts have the option to do DSM (Daily Symptom Monitoring), Manual Monitoring, or can refuse all monitoring methods and will not be contacted.
The phrase you MUST always say during a QA Call and not a regular call
What is "this call may be monitored and/or recorded..."
Probable Case Contacts must be placed in home isolation and may be released from isolation after a minimum of...
What is 10 days, after symptom onset and 24 hours of being fever free (without the use of fever reducing medication) and symptoms improving.
As a Health Care Provider in Quarantine, they should notify
What is their employer (HR or occupational health) immediately to explain that they are under quarantine and to receive additional guidance and instructions regarding their employment during the quarantine period
Finding the Testing Map (List all 3)
What is on Page 3 under "Quarantine and Testing", the Isolation Script, and under "Supporting Documentation-PADOH" in Sales Force.
If Contact chooses "Call Method" for SaraAlert, other CTs will personally contact them
What is False. Sara Alert is an automated call
Name the 4 ways to verify the contacts identity (All 4)
What is spelling of first and last name, DOB, Zip Code, and the County
If contact does not have a healthcare provider and needs a medical evaluation...
What is they can go to an urgent care (call ahead) or emergency room (if symptoms are severe).
What to do if a contact says they have tested negative for COVID-19 and therefore don’t think they need to quarantine
What is: Even if the contact has tested negative for COVID-19, it is still possible for the contact to present positive results within a 14-day period
Contact was exposed on 01/11/21, what date do they have to test negative on in order for an early Quarantine release?
What is On or After 01/16/21
What do Contacts need to be made aware of for the text message option in SaraAlert
What is note that message and data rates may apply depending on the contact method you select and your cell phone plan