LHD Quick Guide
Minor contact Susan lives with her mother Jane who is a case. Jane and Susan cannot separate. Susan's original quarantine dates are 03/22 - 04/01. Jane's isolation dates are 03/20 - 03/30.
What is change Susan's quarantine dates to be 04/09 to reflect continuous exposure?
The quarantine end date for a contact starting quarantine on 04/27
What is 04/07?
Bonus: Day 0 is the day of exposure or the date the traveler left impacted state. Day 1 is the day after exposure.
3-3-2 stands for
What is 3 calls in rapid succession, 3x a day for 2 days?
Bonus: For school contacts, only try using a 3-3-1 method. If unable to reach after 24 hours, mark as "unable to reach after 2 days" and then flag to a supervisor
Workflow for an invalid number
What is mark the disposition as "invalid number" and leave a note in the record requesting an SCT to conduct an LN search?
Bonus: if an LN search has already been conducted and the number you are provided with does not work, mark the disposition as "invalid number" and flag to a supervisor.
Kevin Jacobson states that he is fully vaccinated. CT Amber's workflow is...
What is complete the initial interview through symptoms section. Inform Kevin that he is assumed to be exempt unless he hears otherwise, that you need to confirm with your supervisor and will call him back if there are any discrepancies. Send a private message to direct supervisor (or charge is direct supervisor is not working) with the following info:
Contact first and last name, ID number, County, exposure date, DOB and date of second vaccine
Contact James Stephens is 10 years old and lives with his dad John in Cortland. James' name in the record should be written as ....
What is James Stephens (c/o John Stephens)?
The first address section in the script
What is the quarantine address?
Search by contact's name using the "All Contacts" hub
What is how do you search for duplicates?
Alice, a CT, is not working tomorrow. She temp assigns to CT Jeff. Jeff's workflow is...
What is Search for Robin's name in "All contacts" and "All contacts require follow up" to check Renee's hubs for any contacts that need to be closed or reached out to due to a "reported symptoms," "contact me," "missed SMS," etc. request?
Contact is disputing quarantine
What is have contact call their LHD directly, and then CT flag to supervisor?
The first section of the script that needs to be marked correctly before submitting the record
What is the disposition?
What to do during down time
What is clean your hubs and your buddy's hubs, review/practice mock interviews, check training channel for any recorded meetings missed, review information on the CT support site, reach out to team to see if anyone needs help?
Tim is signed up for SMS follow up but claims that he hasn't been getting any texts sent to him
What is reopen the initial interview, uncheck the SMS box, select no, submit the record. Then reopen the record, check yes on the SMS and see if that fixes it for the next day?
Bonus: can also have contact text START to 50292
Proper workflow for a contact who previously tested positive to COVID-19
What is complete initial interview through the symptoms section and inform Sam that it is assumed he is exempt but that you need to confirm with your supervisor and you will call him back if there are any discrepancies; flag to a supervisor. Once you get confirmation, leave a note and close the record as "registered in error"?
BONUS: If contact is not confirmed exempt, CT must call contact back to finish interview and put contact on quarantine.
Proper workflow when a contact verbally refuses to participate (after a second attempt has already been made)
What is mark disposition as "refused to participate" and then select "no, partial interview needing call back" as the status and check the box "yes" to keep the record open before flagging to a supervisor?
Search using contact's address and/or phone number in the "All Contacts: Assigned & Open" hub
What is how to search for households?
The 8 things you should include in your notes
What is..
Reached contact at ###-###-####
How you verified the contact's identity
Whether or not initial interview completed
If there are signs or symptoms
Whether or not contact agrees to quarantine and how they want their daily follow up (SMS or daily calls)
How the Quarantine Notice was sent (by email if email is added, if not then state that notice needs to be sent by mail and write paper in the email space)
Whether or not contact has CSS need?
Cortland contact was reached for an initial interview and signed up for daily follow ups. On day 3 of daily follow ups the contact stops responding to SMS and cannot be reached. How do CTs proceed?
What is continue attempts to reach 3x/day until end of quarantine?
Bonus: in St Law if initial interview has been completed and no response after 2 days, inform supervisor who will reassign to point person at LHD.
Carolyn is a contact who is currently experiencing a cough, slight fever and a runny nose, although she attributes the runny nose to allergies. Her current quarantine dates are 03/21 - 03/31. She lives alone without a yard and has a dog. How do you handle this situation?
What is change Carolyn's quarantine end date to 4/04 to reflect a total of 14 days, recommend that she get tested and encourage her to start isolating. Inform her that someone from the LHD will be reaching out. Note CSS needs for help taking care of dog in the record, convert to PUI and then flag a supervisor for CSS needs?
If a contact record is not appearing in Commcare, you can use this search trick to try and locate it.
What is submit a blank search first and then click "search again" to search for the contact information?
CT Stephanie does a household search for one of her contacts and finds 2 more contacts in the same household assigned to CT Rebecca.
What is CT Stephanie should contact CT Rebecca via Teams to discuss who will take the entire household?