WHERE TO
Where is the school escalation form (SEF)?
Teams - Workflows and Forms - Westchester School Escalation tab.
What is a situation in which you would need to re-open a SS contact after it’s been closed?
When a School Specialist emails you that they have found more numbers associated with the contact or have new information that may get the contact to agree to Q.
You call contact P.T. and during interview she tells you she lives outside Westchester county but within MHV what should you do?
A) follow normal OOJ protocol (complete interview & transfer without triggering SMS & QO)
B) Send QR & SMS after interview bc they attend school in Westchester county
C) Complete interview, document if they agree to SMS & QO but don't trigger, transfer to correct county & ask supervisor to reassign to you within correct county.
C) Complete interview, document if they agree to SMS & QO but don't trigger, transfer to correct county & ask supervisor to reassign to you within correct county.
What do you if you receive a contact whose QED has passed?
Do wellness call and ask if contact needs QO/QRL to return to school and close as complete.
Where is the vaccination verification sheet?
MHV Westchester team channel under files.
Name issues that triggers a school escalation.
Invalid phone number, refusal to participate, unable to reach (after 3x3x2) quarantine date confirmation, previously tested positive, transferred out of Westchester.
** if more than 3 are correct: BONUS 100 points
You call the contact and he is disputing QED saying that is 2 days earlier than listed in Commcare. What do you tell contact and what are the next steps?
Ask reason (last time of exposure, not in close contact with case, told by school?)
Tell contact you will look into this in the meantime ask them to Q and send QO and SMS.
Update notes in CC.
Submit SEF.
Wait for email confirmation from SS.
What is the next step when you have an invalid number?
Utilize CT Assist, LN (document in SS and CC records). If unsuccessful, fill out SEF and close
Where is the concierge support information located?
Commcare channel -> Concierge Support Service tab
What should be done before calling a contact?
- check for other HH members with same phone #
- look for duplicates
- review address
- Look through form to know what kind of school setting, are they part of cluster, are they a minor, is there aneed for CT Assist / LN?
During interview of SS contact, the father is disputing Q because they say their child wasn’t in school that day. What should you do?
Try to complete the interview. Let them know we must verify that information with the school. Encourage them to quarantine, send QO, and put on follow-up. Fill out SEF and wait for response.
What do you do if you receive a contact who was previously positive within last 90 days?
Ask place, date and type of test. Send to supe in escalation format for confirmation of previous positive.
Ask contact to Q during confirmation process.
Where is the link for Commcare User Forum Thursday meeting?
CommCare Team's Channel > CommCare User Forum
Contact doesn't have an email address. What do you do in Commcare to ensure contact will receive it in the mail?
Type DOH-comcov@westchestergov.com in the email section and proceed to send QO.
Document on notes that contact will receive QO via snail mail.
Contact A.G. is a teacher who is vaccinated, can she go back to work?
Escalate to supe. They will connect with SS to get an immediate verification. It is important for school staff to return to school asap.
What is the process when a SS lives in Brooklyn?
Survey as normal
- Do not send Qs
- OOJ out of county
- Document in notes that QO was NOT sent and whether contact agreed to SMS or FU
-Fill out SEF
Where is the employee handbook located?
Log into Dayforce -> Forms -> Onboarding: Fill out upon hire section -> SSO NY CT Initiative Employee Handbook -> click on the pdf
Can CT's encourage testing for contacts exposed to COVID?
YES, many testing sites have DRIVE-THRU options - tell contact to set up appointment online or via phone, drive there alone, wear mask, gloves, etc, and follow any guidelines the testing site gives.
You call S.M. and during interview contact says that he has cough, headache and fever and is asking if taking Tylenol is ok because he is not feeling good. What can you say?
I'm sorry you are not feeling well, unfortunately I cannot provide guidance on this matter, can you reach out to your primary care physician?
If they don't have a PCP ask them to call the NYS COVID-19 hotline 1-888-364-3065
*WE CANNOT PROVIDE MEDICAL ADVICE*
What do you do if a school contact ends up having a second exposure?
Call the contact to inform them of new quarantine end date and resend QO.
If monitored by another CT, connect with CT to close 1 record and make sure QO is sent with new Q date.