Renewal Knowledge
How many windows and/ or doors qualify for an appointment
1
My vinyl windows are hard to open and close, why?
Warping
If I tell you my sliding glass door can't even open anymore, what's your response?
I'm sorry to hear that, that must be frustrating. This is a common problem caused by...
What is a tell-tail sign that my windows are experiencing seal failure?
Condensation between the glass panes.
Why is it important to get 2 phone #s?
Effects set rate!
What material are Andersen windows made from?
Fibrex
I have original aluminum windows from the 80's, what problem am I experiencing.
Energy efficiency / temperature control problems.
you notice that screaming enter to win at every person you see at an event isn't bringing in many customers. What's a more productive way to be engaging during step 1.
Being personal, casual, offering handouts
What are some cosmetic problems that happen to old vinyl windows?
Cracking and discoloration.
List all 7 items you need for an outdoor set up
Tent, backdrop, Weights (x4), Table, Table cloth, A - Frame, Spinner.
What about our install process makes us more trustworthy than other window companies?
Master installers; no third party contractors.
What causes warping?
I am a 87 year old woman shopping at Walmart on a Tuesday, how will you talk to me.
Softer tone, smaller body language, slower speed.
What is a cosmetic problem that occurs with old aluminum windows?
Rusting
Recite the not interested rebuttal
I didn't expect to catch you on the day you were ready to purchase your windows; that's exactly why we guaruntee price for an entire year. I completely understand no one has a window and door savings fund. most families we meet with are looking to budget as they have no idea what a project will cost. Keep in mind you can do things in phases. Wouldn't it be great to have someone show you where to start?
What is fibrex made of?
60% Thermal polymer
40% Reclaimed wood
What is the name of the insulating gas that escapes from windows when the seals fail?
Argon gas
I'm young and my house is claimed to be "Brand new", how are you going to convert this sweep to a lead?
Fun bubbly tone, be interactive, offer our awesome customization options and point out that builders use builder grade products that aren't build to last.
When wood windows aren't properly maintained what is a side effect?
Rot
What is included in the end of shift report in group me?
Goal / reach hit, # sweeps, # appointments, HPA, 2 phone #%
What windows/doors are not qualified for Renewal by Andersen?
Doggy door, Sky light, garage door, Garden window(tilted glass).
What leads to seal failure?
Warping
Do step 7 with thought and intention, use body language and tone to leave the customer satisfied
step 7
My house has custom wood windows and they insulate my home very well. What about these windows may be frustrating?
Keeping up with maintenance.
What are the qualifications for renewal by Andersen to work on a manufactured home?
Must be on a foundation and built with 2x4's or 2x6's