How many attributes of performance excellence are there?
8
100
Emphasizing long-term employment, teamwork and employee involvement, and greater attention to career planning and development are examples of managing using Theory Z. T or F?
True
100
What core ingredient is defined as: "everyone sets aside old ways of thinking"?
Mental models
100
What does a "global strategist" do?
Understands the interconnections among nations, cultures, and economies; plans and acts with due consideration of these interconnections.
200
What is an example of a company that focuses on quality?
Apple
200
Name the global concepts from a year ago
Process re-engineering, virtual organizations, agile factories, and network firms
200
What is "shared vision"?
When everyone understands and agrees to a plan of action.
200
How many key attributes must the 21st century manager display?
Four
300
What is used throughout the entire process?
total quality management (TQM)
300
What happened regarding global awareness in the 1980's?
The Japanese industry caught worldwide attention
300
In today's environment there are change and uncertainty which have given rise to creating learning organizations. T or F?
True
300
What are the attributes the 21st century manager must display?
Global Strategist, Master of Technology, Inspiring Leader, and Model of Ethical Behaviour
400
What is the "value chain"?
a sequence that shows the process of changing raw materials into the finished product
400
Even in the new age, what fact remains?
much of the pressure for quality and performance excellence is created by the forces of globalization and a highly competitive global economy
400
Define "team learning"
Everyone works together to accomplish the plan.
400
What attribute is defined as: "acting ethically in all ways, setting high ethical standards for others to follow, building a work culture that values ethics and social responsibility"?
Model of Ethical Behaviour
500
What attribute is defined as "focusing resources and attention on what the organization does best"?
Sticking to the Knitting
500
What is the major focus?
Theory Z
500
What is a learning organization?
A place that people develop the ability to continually adapt to and learn new circumstances.
500
Since the workplace has changed in the last decade, what has happened?
There are new requirements for future leadership success.