Health Care Services
Steps in the Referral Process
Case Management
Physical Data
Partnerships with Legislative Bodies
100

This type of care setting typically provides short-term treatment for severe injuries or illnesses, and is the starting point for many patients transitioning through the healthcare system.

What is an acute-care setting?

100

This first step involves building trust and rapport with the client, which is essential before any recommendations can be made.

What is engaging in a working relationship with the client?

100

This skill is essential for case management nurses to coordinate with families, providers, and other stakeholders.

What is communication?

100

This measurement tracks the body's ability to regulate heat and can be measured at different parts of the body.

What is temperature?

100

This area of public policy specifically addresses issues related to health and healthcare systems.

What is health policy?

200

These professionals serve as the first point in contact in the healthcare system, coordinating care and referrals to specialists needed.

Who are primary care providers?

200

This step is completed before making a referral and involves the provider identifying the client's specific needs and defining the qualifications a service must meet.

What is establishing criteria for the referral?

200

Case management helps control healthcare spending by doing this, which also improves client well-being.

What is decreasing cost by improving client outcomes?

200

This vital sign measures the force exerted by circulating blood on the walls of the arteries.

What is blood pressure?

200

These rules regulate healthcare licensing, define scope of practice, and outline responsibilities in settings like schools or prisons.

What are laws related to health care?

300

These community-based organizations help manage public health issues, provide vaccinations, and offer education, supporting continuity of care at the population level.

What are health departments?

300

This step respects client autonomy, recognizing that they have the right to accept or decline a suggested service.

What is accepting the client's decision to use a given resource.

300

This ethical responsibility involves speaking up for client rights and ensuring they receive the highest standard of care.

What is advocating for client rights and quality services?

300

This test records the electrical activity of the heart and helps detect arrhythmias or heart damage.

What is an electrocardiogram?

300

Nurses acting in this role work to persuade legislators to support or oppose health-related laws.

What are lobbyists?

400

These services are provided to patients outside of the hospital or medical offices/facilities, often following a hospital discharge, to promote recovery and maintain independence.

What are home care services?

400

This step involves formally connecting the client with the chosen service or provider, often including completing paperwork or making an introduction.

What is making the referral?

400

This area of case management liability involves sharing private information without proper authorization.

What is confidentiality?

400

This physical data point is a basic indicator of overall health and nutritional status, often measured using a scale.

What is weight?

400

This role involves nurses serving society directly by holding positions that influence health policy development through public service.

What is public office?

500

Often a critical part of recovery after surgery or injury, this type of service helps patients regain strength and movement.

What are physical therapy services?

500

In this step, the professional may assist with scheduling, transportation, or communication to help ensure the client successfully accesses the service.

What is facilitating the referral?

500

This includes making false claims, billing for unnecessary services, or receiving kickbacks for referrals.

What is fraud and abuse?

500

This value is critical for monitoring diabetes.

What is blood sugar?

500

DAILY DOUBLE!!!

This term describes when two or more groups collaborate to achieve a shared policy goal.

What are coalitions?

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