Location
Contracts
ID
Double Jeopardy
Random Double Points
100
In the first silver drawer on the left of the Genius Bar.
Where are the activation iPads and iPhones?
100
Upgrades, New Connects, Sim swaps for Personal, Business (Optus and Telstra only) and SIM only.
What kind of contracts are we authorised to facilitate?
100
At the beginning before you start the contract.
When do we ask for ID?
100
RetailMe, Activation iPhones, Plan Genius and iOS Mentors.
Who and what are your best resources for all your activation related questions?
100
Lyric: Come on let's go and play. I never see you anymore, come out the door. It's like you've gone away.
Do you want to build a snowman?
200
Jules, Jessie, Edwin, Gav and Lauren
Who are your iOS Mentors?
200
Full Authority, Legal Lessee, Asset User
Who is authorised to do upgrades?
200
Drivers License, Medicare and Credit Card.
What is the best combination of ID's to equal 100 points?
200
The Vodafone Service Pin
What is the extra ID that the customer needs for Vodafone?
200
Rio 2016
When and Where are the next Olympics?
300
Hanging above operator
Where is the Vodafone fob located?
300
30 Days before contract end date, unless in a promotional period.
When can a customer upgrade without penalty?
300
Holographs on the front and back and the green line through the middle of the card.
How do you determine if a license is real?
300
Telstra and Vodafone you only need a postpaid, Optus you need a Prepaid for Prepaid and a Post paid for Post paid.
What type of Sim Cards do you need for a Sim Swap?
300
171 Personal iPhone plans.
How many Personal iPhone plans are available on Plan Genius.
400
The Middle drawer last section on the right behind the Genius Bar.
Where is the iOS/activation drawer. Where all the manual paper work for each carrier is and the Telstra signing tablets.
400
The customer keeps the phone and Telstra sends out a return parcel.
What do we do with the phone for a New Phone Feeling contract?
400
For Optus and Telstra Business plans only if they are a company, Sole Traders don't need one.
When do we need a Letter of Authority for a business contract?
400
Optus and Telstra Data Only and Vodafone Red Plans.
What are the shared plans with each carrier?
400
*#06#
What is the code to lookup an IMEI on any phone?
500
The Activation Table, the left Macbook Pro Table, the Macbook Air Table and the right Macbook Table.
Where are ALL the activation points for Telstra Smart Cards
500
Text 'Menu' to 9999
What is the best way to find out an Optus customer's Eligibility?
500
Proof of address (Bank statement) and Visa documents that are valid for 1 year from the date of activation.
What extra documentation do people with Passports need?
500
Complete the manual paperwork, get the customer to sign, then call the carrier while the customer is still in store to complete the contract.
What do you do when the carrier systems are down?
500
Rome is her favourite Capital City.
What is Rachael's favourite Capital City?
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