PTL & APPLICATION OWNERSHIP
What system is used first to claim ownership of a new application?
The Prospect Task List (PTL).
Which system is used to verify the $250 application fee?
InfoCenter
What does BGA stand for?
Background Screening
How many references should generally be listed for the application review?
Three references
What is the target percentage for both the Production and Quality KPIs?
90%
When selecting a new application in the PTL, which application should be selected first?
The oldest application that does not have a name assigned.
Which system is used to verify the application signature page and application checklist?
DocStar
What should you do if the completed BGA is not received by the original due date?
Follow the approved BGA reminder process outlined in the DTP and Appendix A.
Can a P.O. Box be used as the contractor’s physical address?
No
What is the overall processing target for an application, excluding the time the BGA request is outstanding?
Within 7 calendar days
What two things must the coordinator enter when claiming ownership of an application?
Their name in the Intake Coordinator field and the date and time they took ownership.
Where is the Application Review event created?
Contractor Central, under Contractor Operations.
If a BGA has a correction that is specifically addressed in the BGA Clarification and Correction Guide, what should the coordinator use to respond to the contractor?
The approved response language in Appendix A.
What should you do if a required legal question is answered “Yes”?
Stop processing, notify the Application Processing Senior Coordinator and Supervisor, document the hold in InfoCenter, and wait for direction.
What should you do if the Application Checklist is missing or does not match the contractor?
Stop processing and notify the Application Processing Senior Coordinator for direction.
What status should the application show after the coordinator claims ownership?
In Process.
What system is used to maintain the contractor’s communication history?
InfoCenter
What should happen if a corrected BGA is returned but is still inaccurate?
Stop processing and notify the Application Processing Senior Coordinator and Supervisor
If Job Volume is missing from Contractor Central, where should the coordinator look next?
Page 3 of the Recruiting application in DocStar.
What event is entered in Contractor Central when the application is ready to move forward?
Application Ready under the Application Dates event group
Why is the ownership date and time important?
It establishes when the coordinator took responsibility for the application and supports processing timeline and KPI tracking.
Why is it important to document emails and processing activity in InfoCenter?
It creates a clear record of communication and actions taken during the application process.
A new owner appears on the BGA but is not listed in Contractor Central. What should the coordinator do?
Do not change the ownership information. Request confirmation from the contractor, notify the Senior Coordinator and Supervisor, and wait for direction.
Name two areas reviewed during the Contractor Application Review.
References, Facility Information, Legal Questions, Job Volume, Equipment, or Addresses.
What are the key final steps after the application is complete?
Send the Business Onboarding email, update the tracker, document the email in InfoCenter, and complete the required handoff