Contracts
What are the six documents needed as a condition of employment?
What is
Birth Certificate
CURP
ACUSE constancia de situacion fiscal
IMSS Number
Proof of address
Bank information
INE
What seven American holidays does Onestar exchange for Mexican holidays?
What is
New years day
Memorial Day
Independence Day
Labor day
Thanksgiving
Christmas eve
Christmas day
What is the pay period her at Onestar?
What is
Pay periods Run Thursday → Wednesday.
How much do Sups get paid a month?
What is
$25,000 pesos per month
$5000 pesos a week
$5000 pesos bonus a month
What are the key components of a contract?
What are
Minimum metrics per contract
Contract durations
SDR shifts
SDR break periods
What would you consider to be an excused tardy or absence reason?
What are
Medical reasons
Family emergencies
Severe weather conditions that cause internet issues
Legal obligations
How many deposits do you get?
What is
Two Deposits received Friday afternoon (before 5 pm PST)
First Guaranteed pay (non-variable) deposit
Second variable deposit (difference in pay): Commissions, bonuses, etc.
What are the two metrics used to determine the bonus for M1 and M2 supervisors?
What is
performance and retention
What were the two metrics required to meet for graduation?
What are
M1 - 1 Demo, 250 CV
M2 - 2 Demos, 275 CV
M3 - 4 Demos, 275 CV
What documentation is needed to excuse an absence or tardy?
What is
IMSS note
Private Doctor
Court or legal documents
Death Certificate
Photo or video proof of the situation being reported
What is the difference between training pay and backstops, and how many backstops do SDRs get?
What is
There is no difference between training pay and SDRs get five.
For M1 supervisors, why is the $5,000 bonus distributed across three weeks, and M2+ into four weeks?
What is
because it coincides with the period SDRs are making calls.
What is the duration of each of the contracts here at Onestar HCP?
What is
M1 - 26 day contract
M2 - 28 day contract
M3 - 28 day contract
M4 - Indefinite
What is the internet and electricity stipend, and explain how SDRs can qualify for this benefit.
What is
$1000 pesos a month a month for Internet and electricity and SDR must have 100% attendance and punctuality each month to qualify.
What is an enrollment bonus?
What is
Every week top 10 SDRs with the most enrollments are eligible for an enrollment bonus.
What is the metric used to determine the bonus for M3+ supervisors?
What is
attended demo goal
What is the shift for M1/M2 contracts and M3?
What is
M1/M2
7 am to 4 pm PST.
M3 options
5am - 2pm Pst
6am - 3pm Pst
7am - 4pm Pst
What are mental and physical health benefits, and explain how SDRs can qualify for this?
What is
It provides coverage of up to $850 pesos for monthly medical consultations and reimburses purchases of medicine with original payment vouchers to be turned in to the payroll department.
What is "Life-raft" and how can SDRs qualify for it?
What is
If your commission earnings dip below a set minimum for a pay period, you qualify for a Life-raft bonus of $2500 pesos by consistently meeting call volume requirements and maintaining full attendance.
What tools do we provide to assist you in calculating bonuses?
What is
bonus calculator