What's the Problem and What Should I Do?
Body Language & Facial Expressions
Big Problem or Small Problem?
Describe
100
Your co-worker is not doing his job because he is sitting on his phone.
Ask him politely to put his phone away.
Tell your manager.
100
Your friend is telling you a story and you respond like this:
Something that your friend said was surprising or shocking or gross.
100
You see a customer stealing at the store.
BIG problem.
Why?
100
Describe its appearance: French Fries
long, skinny, yellow/golden
200
The student sitting next to you is humming very loudly making it hard for you do your work. What should you do?
Ask them politely to stop
Ask them to please hum at another time
200
Your friend is telling you a story about their day and you respond like this.
you are bored/could fall asleep
*How does this make your friend feel?
200
Someone calls you a mean name.
Small problem
*How can we fix it?
200
Describe its appearance: giraffe
tall, long neck, spots, long legs, long tongue
300
During coffee shop, you gave a customer the wrong change.
Problem: You gave the wrong amount of change (you either gave them too much money or too little!)
Solution: Acknowledge the mistake and quickly provide the correct change
300
At the basketball game, someone in the audience makes this face:
Something exciting happened
Something nerve wracking happened
*Has this ever happened to you?
300
A car accident happened on the highway!
BIG problem!
*What can we do to fix it?
300
Describe its appearance: lollipop
round, on a stick, colorful
400
A customer wants a donut with their
coffee but you have run out.
Problem: You are all out of donuts!
Solution: You could offer them something similar (e.g., muffin, bagel, etc.)
400
You make a joke in class, but your teacher responds like this:
She is not happy
She does not think your joke is funny
*What should you do instead?
400
You missed the bus.
Small problem.
*What can we do to fix it?
400
Describe its appearance: cat
small, tail, whiskers, black/white/orange/brown/gray, claws, paws
500
You are paying for your things at the store but realize you are a dollar short.
You don't have enough money to buy the things you want.
What should you do?
500
Your friends invite you to a water park on the same day as your family member's birthday party. You respond:
You are NOT happy that you can't go to the water park
You are NOT happy to be missing the water park
You are NOT happy to go to your family member's party
500
You fell in a puddle and stained your pants!
Small problem
*What can we do to fix it?
500
Describe it: computer
square or rectangle, electronic, internet