Trust
Who handles trust accounts when it involves a due to death situations?
COO Advance. Always remember, we never handle a trust due to death situation in COO Primary.
What digital pathway(s) can be used to complete an internal gift?
CXD, CXD Crew Submit
In this resource, you can find everything related to SSO?
SSO Hub
What types of Joint Accounts can COO Primary process a living transfer for?
All of them
Is gifting to an UTMA/UGMA account revocable or irrevocable?
Irrevocable
What type of agent authorization can a trust account have?
Limited Agent Authorization
For the year 2026, what is the gifting limit? (Annual Exclusion)
Single: 19,000
This COO resource lets you know what digital pathway is best to use in different COO related situations?
COO NAV tool
When a person move assets from their account to their spouse account is that a gift or a transfer?
This is a transfer.
If the former minor (reaching the age of termination) calls in wanting to transfer their account to an individual, what does the custodian need to do first?
Nothing, there is nothing the custodian needs to do.
What from the trust documents are needed to establish a trust account here at Vanguard?
Trust name, Trust date, Current acting trustees’ names, Signature page(s) signed by the trustees.
What type of transfers would not be consider a gift?
To a spouse and to account with the same owner, SSN or EIN.
What is the name of the Infowave article that can be used to determine if a call should be handled by COO Advanced or COO Primary?
SSO Case Triage
For a transfer from a joint account (WROS) that moving more than $500K, what type of security do we to go through in order to complete the transfer?
OVER $500k + phone security + VV/OTP needed for ALL owners
When transferring a UTMA/UGMA account which resource should you look at to make sure the former minor is the correct age?
Infowave- Age of termination
A Successor trustee calls in and states that he/she wants to disperse the trust to the beneficiaries. Is this a living or due to death call and who handles this call?
This is a living call, the due to death process has been completed and now living trustees are on the account and they are trying to move the assets out of the account. So this call would be handle by COO primary
Gifts from and to retirement accounts are handled by what department?
The Retirement Department
What does the Cross Registration tool determines for us?
The Cross Registration Tool is a critical tool to determine the level of security we will need based on the assets a client would like to move.
Client calls in saying she is getting a divorce and want to move assets from her joint account to her individual account. Who handles this calls and what paper work do we need to do the transfer?
COO primary and we don't need any paper work on file. This is going to be handled like any other retail transfer. Just check the cross registration tool for additional authentication.
Yes, however only the former minor may transfer to a registration type other than an individual account.
This transfer will require additional authentication from the former minor if transferring over $500K.
Can you open a trust account using OAA?
No
What platform must the Vanguard account be on to do an external gift? What 4 digit number must the client be aware of to do the external gift?
VBA Platform
DTC Number
What would you search in Infowave to determine if a former minor on a Minor Roth is the correct age to do the transfer?
Infowave: Age of Majority
What digital pathway do you have to use for a Minor IRA transfer?
Formless 1.0
Can UTMAs be transferred before the age of termination is reached?
Has to be requested by the custodian.