Business Acumen
Revenue minus discounts and returns
What is net sales?
What is a grocery order?
Affirmative/Ok
What is 10-4?
Available to protect taller Cast from low ceilings
What are hard hats?
Mosaic monorails can be made at this location
What is Lakeside Landing?
Items sold divided by number of transactions
What is UPT?
number used to dial out on a landline
What is 8?
Open for operation
Implemented for when using hand trucks
What are cut resistant gloves?
The time the water pageant performs in Bay Lake
What is 22:05?
Revenue Divided by Transactions
What is ADS?
Describe the process of refunding Penny Press
Hit the refund button and selet the Penny Press hot key. Type in the override code and the price of return. Checkout and override to cash.
Lost Child
What is a Signal 70
Staying in your green zone, avoiding lifting heavy weights, and rotating positions
What is good body motion?
The original name of the Contemporary Resort
What is Tempo Bay?
The report to find how much of an item you have sold in a given period of time.
What is an Item Movement?
A saying implying a creative fix instead of saying no
What is "solve for yes"?
BVG's Assembly Location
What is the BLT parking lot?
Company initiative to treat a Cast Member injury before sending them to Health Services
What is First Aid First?
Guests participate in this activity to locate a small superhero fashion designer
What is Find a Friend?
Place where you can most efficiently run your operation
What is the Point of Control?
The 5 Guest Service Principles
What are
1. Greet Guests with a smile and eye contact
2. Use the Guests name when possible
3. Escort the Guests around and never simply point
4. Take ownership of each Guest request
5. Apologize and own each Guest complaint
Essential information gathered when responding to an Alpha call
What are name, birthday, age, property and room number, address, and phone number
Company benefit allowing 10 free sessions with a therapist
What is EAP?
The Contemporary resort was constructed following a similar method used in the creation of this mode of transportation
What is a cruise ship?