Which facial expression is most important when talking to a customer?
What is good eye contact and a smile.
100
Picking your nose, skin, and other parts of your body in public?
What is unexpected?
Give an example of something else that you can do?
100
When it's something you can't ignore.
What is a BIG DEAL?
Give one example.
What coping mechanism can you use?
100
I do not understand this assignment at all?
I feel..............
Name the feeling........
What coping skills can you use........?
100
Loud noises bother me.
I feel...
Give one coping skill
200
Face the person you are talking to.
What is eye contact.
200
Shaking hands with a person when you are introduced.
What is EXPECTED?
What do you do when a person is not comfortable shaking hands, in spite of the fact that this is an expected social behavior.
200
When it's a temporary problem, such as a change in a schedule for one day?
Give an example.
How do you cope with this? Give two examples.
200
Role Play: As you are entering your job and ready to walk through the front (double) doors a customer arrives to enter the building simultaneously and moves in front of you. What do you do?
Say "hello," Open the door and allow the customer to enter first.
What else?
200
I have go give a presentation in front of the entire class. My hands are shaking? I feel.......
What can I do..............?
Give two coping skills?
300
How do you greet your customers and co-workers?
What is saying hello, giving a firm handshake.
300
Leaving headphones on when someone is trying to talk to you.
What is UNEXPECTED?
When is it appropriate to use headphones?
When is it not appropriate to use them?
300
When you can't get over it for a long time.
What is a BIG DEAL?
Give one example.
Give one coping mechanism you can use.
300
Role Play: My friend has not called me back all day. He should have arrived home by now.
I feel.............
What can you do to keep yourself calm..........?
300
I woke up late this morning and forgot my phone and to make lunch. I feel .......
What can I do?
Give two ways I can cope.....
400
How do you show that you are listening to someone when they are talking?
What is nodding?
400
Making loud, random noises in a quiet classroom.
or
Making loud noises at a job site.
What is UNEXPECTED?
What else can you do?
Act it out.
400
What is something that is mildly annoying at work?
What is a LITTLE DEAL?
Give one example.
400
Role Play: Invite a friend to see a movie/hangout/go to the mall?
I feel............?
Role play how you can invite your friend......
400
My dog pass away last week....
I feel.........
What can I do..........?
500
Rolling your eyes is not polite behavior when you are unhappy. Neither is sighing.
What is a proper way to respond when you are disappointed?
What is ............give examples of other healthy coping skills?
500
What kind of gestures are not appropriate in a public place?
Name three.....
500
When it's something worth fighting for.
What is a BIG DEAL?
Give an example of something worth fighting for?
500
Look at one of your classmates and give them a sincere compliment.
What is, "Hey, (classmate's name), the presentation you gave in class was really good."
State one thing that made it very good.
500
I am very frustrated because my day didn't go as planned?
I want to.............(fill in the blank)................... but cannot.
Want else can I do?