Order entry orders/MOVES
True or False: We use omni soft booking to reserve appointment for order entry orders.
This is process of is porting a number from one provider to TELUS and disconnecting their services on behalf of the customer.
Winback
How much is our vsos fee?
$15 per product
This is the start date of the customer bill.
Billing Cycle
True or False: Transfer funds button is used if the customer wishes transfer a credit from an account or his closed account to an active account.
True
What type of move will you process if there's 31 days gap from the cease part of move and provide part of move?
Delayed move (cease and provide)
How can you verify a provider whether they are a reseller or not?
Clearance path
If the customer wants to consume the full 6 months of VSOS, where should you go to know the exact end date or expiry date of the service?
Pricing Tab
This type of adjustment is the "first choice" when applying a credit as tax calculation is no longer required.
Billed Level adjustment/Billing tab
This tool provides a snapshot view of the dispatch status of an install (service order) or repair (trouble ticket).
Dispatch Status tool (DST)
In a CFFDCO order, if the customer wanted to add VM, how much will it cost them extra?
$9
This tool is used to check the status of a number, whether it’s active or not, and gives you the name of the company who owns it.
SPID
Give me two orders that you can date same day.
Long Distance, Video on Demand/Movie RentalVideo on Demand/Movie Rental are what type of charges?
Usage Charges
How many hours do a soft book last?
2
For customer moving from Fibre to Copper, in order to cease the fibre services, care rep would have to submit ____.
go/fifacease form
This is a type of winback where we expedite the porting of Shaw number to TELUS by providing a temporary TN first then letting tech know via installer notes
Project Pineappple/Shaw Winback
For an Optik TV FW change orders-adding extra boxes, what will you add to your order that the quantify of these requests depend on the number of boxes you'll add?
Time and Materials
This tool used to pull up customers invoices
Bill Viewer
If technicians can't install the services because of an issue outside, where will they route the job to?
Cable Repair
Give me two reasons why a TOWN won't push through?
Collections, Restricted incoming account, Outgoing will bring his equipment etc..
In a simple switch order, if the services have already been installed and showing active on our end. How many days will you date your DCLEC order?
2 business days out
Aside from the VSOS fee, if the customer has home phone, what other charges they should expect on their bill?
911 and other corresponding fees.
How many bills will a customer receive if they are on a alternative bill format?
2
For manual refund request, how long will a customer receive the cheque?
10 days after the transaction