Revenue
The target % of Therapeutic Activities and why
The two things have the largest impact on your EBITDA
What is Revenue & Expenses?
The ticker on the scheduler takes into account what two things to come up with your target
What is budget and cancellation rate?
Tool that we use to track patient satisfaction
What are Limber/NPS satisfaction questions?
The easiest way to identify whether you are labor efficient for the day
What is Capacity Calculator?
Target copay collection % for each clinic
What is 90%?
The biggest contributer to your expenses
What is labor/ personnel expenses?
Target length of stay for red dots & green dots
What is 6 visits & 12 visits?
Program offered to help with HEP compliance and aids with outcomes
RTM
The two things that you look for when performing your UMR that affect your revenue/visit
What is quantity of units and quality of units (diversification)?
Name 4 things that affect your revenue per visit
What is LOS, work comp, RTM and UMR?
To optimize EBITDA, the target personnel expense is...
What is less than half of your revenue?
Name of the three PAIR reports and what each report represents
What is MIA, Warnings & Issues?
MIA: Any patient that is ready to be scheduled
Warnings: Any patient that auth date or visit number will expire within 2 weeks or 6 visits
Issues: Any patient that is scheduled past auth date or visit number and any patient that does not have available visits
A metric that is indicative of patient loyalty/compliance in a percentage
What is cancellation rate?
List the best solution for negative productivity
Increase visits
Name the three things that can improve your revenue
What is volume of visits, quality of visits and specialty visits?
The only100% controllable metric towards your EBIDTA
What is labor?
The number of evaluations that need to be scheduled weekly in order to hit budget is calculated by
What is budgeted visits / 2?
type of Marketing that utilizes and promotes a company’s objectives, processes, culture, brands, products, and services to improve brand awareness, patient/client engagement, and positive interactions with external audiences
What is internal marketing?
Your capacity in your clinic is determined by
What is the number of full time employees and your clinic visits per full time employee?
The formula to calculate your margins
What is EBITDA/revenue x 100?
The meaning of EBITDA
What is earnings before interest, taxes, depreciation, and amortization?
A metric that helps determine how many referrals you need in order to hit budget
What are referral conversions?
The best way to track PT and patient rapport / education from a clinical standpoint.
what are evaluation conversions?
List the 2 things that affect productivity.
What is UMR and visits per FTE?