BAR
How many Spirit Free craft cocktails do we have?
5
Name 3 vegetarian options from the dinner menu
risotto, perogies, tacos, panzanella, wellness bowl
What dairy free milk alternatives do we offer?
Oat, Almond, Soy
What is the correct way to answer and hang up the phone? Detailed
warm welcome greeting, name of hotel/ resto used, proactive assistance
Warm and sincere closing, aka, best wishes and phrases like enjoy your stay, we look forward to seeing you etc.
What are two steps of service designated to enhance aguests dinner experience?
amuse
palet cleanser
What is the Marriott standard for a single and double pour/ drink?
1.5 oz
2.5 oz
What are the 4 types of seafood in the bouillabaisse?
clams, prawns, langoustines (baby lobster), sole
How many esspresso shots does an americano for "here" get?
2
How can you attempt to acknowledge a waiting guest while you are busy?
Eye contact, a welcoming gesture, if close enough say i will be right with you
What must your uniform consist of?
Black pants/ skirt, polishable non-slip shoes, apron or pouch, black Cordo dress shirt, name tag and D pin, bottle opener/ cork screw
What is our cocktail for the category "Spirit Forward"?
Cinder & Oak
What is the dressing on the Grilled Salmon Niçoise?
French vinaigrette
How many pumps of syrup does each size option get?
3,4,5
what is a local story or product relating to Cordo/ Kamloops?
iron road, borealis, route 1, fresh grown herbs, hotel 540/ stockman, partners with parmount theatre across the street.
What are the proper steps of service for a guest who orders a glass of wine?
place wine glass on tbl, get craft from bar, use tray to bring it to the table, announce the wine, offer a taste to start, wait for the OK and then pour no more then 1/3 up the glass unless requested otherwise by guest.
Name at least 5 out of the 8 types of glassware used on our drink menu
Tumbler
Coupe
Mule
Martini
Rocks
Collins
Goblet
Flute.
Name 3 menu items you would suggest to a guest who is celiac
Lamb lollis, steak tartar, Gravlax, wellness bowl , Risotto, Salmon Niçoise...
What items do we sell that support local businesses?
Mary Ann's Macarons
Bennys peperoni and jerky
At Delta Kamloops our staff are know for...?
Being well groomed, professional, friendly, proactive, knowledgeable, using guests' name when known
For each time of day what are the mandatory things to bring to or tell a table/ guest?
breakfast- coffee and water
Lunch/ Brunch- water and beverage suggestion
(daily drink special) lunch and later
Bar Lounge- water and bar snacks
Dinner- water and cocktail suggestion
Name our 10 well liquor brands
Vodka- Luksusowa
Gin- Bombay Safire
Tequila- Sauza
Whisky/ rye- Gibsons
Bourbon- Bullit 3 yr
Rum- Barcardi white
Dark rum- Bacardi blk
Spiced Rum- Sailor Jerrys
Scotch- Grants
(Extra-Cointreau)
Describe an item in detail to create an appealing and flavourful image for a guest and include items to add as an upsell.
Ex. Avo toast
Delicious house baked bread, fresh avocado with everything crunch and radish on top. Super rich and flavorful but also nice and light to start your day. I always add soft poached eggs to mine, especially if I have a long day ahead!
Explain the "We proudly serve Starbucks" Coffee Program?
We carry, sell and make Starbucks products but do not make all of the drinks/ products or accept/ sell gift cards.
What must you ask every time you interact with a guest?
Is there anything else -I may do for you/you may need/ I can help you with!!
What is the LEARN acronym?
Explain a scenario or situation where you would use this.
Listen, empathize, apologize, rectify, notify
Food complaint, service complaint, negative guest feed back etc.