OS
What does "Disk Management" in Windows let you do?
• Partition, format, and manage drives
What’s the purpose of MFA?
• Adds extra verification beyond a password (e.g., SMS code, app, biometrics)
What’s the first step when troubleshooting a slow computer?
• Check Task Manager for resource hogs (CPU, RAM, disk)
What’s the purpose of an SLA (Service Level Agreement)?
Defines the expected level of service between provider and customer
What does ipconfig /flushdns do?
• Clears the DNS cache to fix resolution issues
What Windows tool shows CPU, RAM, and disk usage in real time?
• Task Manager
Name one way to physically secure a laptop.
• Cable lock, safe, locked drawer, security screws
What tool lets you roll Windows back to a previous working state?
System Restore
What’s a disaster recovery plan?
• A documented process for recovering IT systems after a failure or disaster
What tool checks disk integrity in Windows?
• chkdsk
What’s the Linux command to list files in a directory?
ls
What’s a strong password policy rule?
• Minimum length, complexity (letters, numbers, symbols), expiration (maybe), no reuse
What does a “missing DLL” error usually mean?
• A program dependency file is missing or corrupted
What is Windows Event Viewer used for?
• Viewing system logs, application errors, and security events
What does the ping command test?
NEtwork connectivity to another device/ip
Which Windows edition supports joining an Active Directory domain?
• Windows Pro, Enterprise, or Education (NOT Home)
What Windows feature blocks unauthorized software from running?
Windows Defender SmartScreen or AppLocker
What command shows the current IP address in Windows? What about Mac/Linux?
ipconfig
ifconfig
Differential Backup v.s. Incremental Backup
Differential since last full
Incremental since last backup (any type)
DHCP Lease v.s. Reservation
Lease expires after a given time
Reservation is reserving a given ip address for a specific computer, for future leases
Which windows filesystem has journaling support
NTFS
Explain the concept of "Principle of Least Privilege."
Users only get the minimum permissions needed to do their job
IOPS
What does DLP standfor? What is it?
Data Loss Prevention
Company installed spyware to detect information leaving the network
What command shows open network connections on Windows?
Netstat