To ensure a seamless transition we will require RFS customers to set this up for each company they make bill payments to prior to go-live.
What is a Bill-Pay Profile
100
Approximately 157,000 of our Customers choose to do their banking using this medium.
What is ATB Online
100
Customer accounts will appear with the addition of these two digits.
What are 00
100
Customers will see their life and disability payments combine with their loan payment if the loan payment comes out on this day of the month.
What is the first of the month.
100
These three products will be split from one account to two accounts when we go-live
What are LLOC, SFLOC and HELOC accounts.
200
Once we go-live, these will no longer be accepted at our ABM Machines.
What are Paper Bill Stubs
200
In order for our customers to have access to their account history we will continue running our existing version of ATB Online for this time period after we go-live.
What is two weeks.
200
Self-serve customers will have the option of setting these up in order to distinguish between accounts without knowing the new account numbers
What is a nickname
200
Customers who bank at another Financial Institution and would like to take advantage of our loan protection will no longer be required to open one of these once we go-live.
What is a deposit account.
200
Overdrafts with limits over $1000 will be converted to this type of product at go-live.
What is a Linked Line of Credit
300
These "bills" can no longer be paid at the ABM machine. They must be paid in branch or online through Can-Act.
What are Government remittances
300
Customers will no longer be able to view their retail and business accounts together because business online and personal online will be _________.
What is seperate platforms.
300
Even with the upcoming changes to customer account numbers. Customers will not be required to reorder these.
What are cheque books
300
ATB will debit a customers account this many times if to collect from a customer who has both life and disability insurance on their loan.
What is one time
300
Currently, our Pin Try Counter resets every night. In the future, it will only reset after a customer correctly does this.
What is enter their pin number.
400
This type of customer will need to set up a bill pay profile for every debit card attached to their account AFTER go-live.
What is a Business Customer
400
After conversion customers will have the option to log-on to ATB online using this.
What is a user created-ID.
400
Loan accounts will all receive a new account number beginning with 02 and followed by 9 random digits. However, customers will not need to amend these repayment transactions from other FI's.
What are EFT's or PAD's.
400
The interest that accrues on mortgages issued after go-live will be collected with each ________.
What is mortgage payment.
400
This function has been removed from ATB Online in order to allow us to make Bill payments regularily throughout the day, rather than at the end of each day.
What is undo bill payment.
500
Our new ABM system will allow customers to view the 5 most recent of these on our ABMs.
What are transactions
500
In the future, customers will be able to complete money transfers online to these recipients. Currently, this is done as a wire.
What are other Financial Institutions.
500
All existing overdrafts will have a new 11 digit account number starting with 80. New Overdrafts will start with this code.
What is 70
500
Mortgages that were issued prior to go-live will change to our new interest format at the term's _____
What is maturity.
500
Customers using telephone banking will have access to all of their accounts regardless of which transit it's held with, their loans, FDD's and these products too.