Member Journey
Service Delivery
HR
Finances
Technology
100

How members apply for our programs.

What is filling out an application on our website?

100

What we start with to understand a member's skills and abilities.

What is our member assessment?

100

The month year-end evaluations take place.

What is July?

100

The day timesheets are due to supervisors.

What is Monday?

100

The name of our file directory.

What is OneDrive?

200

How we determine if a member qualifies for our programs.

What is our qualification rubric?

200

The assessment score indicating mastery.

What is 80 percent?

200

The name of our quarterly conversations.

What are 5-5-5 meetings?

200

The day we're paid every-other-week.

What is Friday?

200

The most likely fix to your computer issues.

What is restarting your computer?

300

How a new member learns about the program they've just joined.

What is the program orientation packet?

300

The type of goals we set.

What is SMART?

300

The number of rounds of interviews we conduct.

What is three?

300

The name of the nonprofit tax return.

What is 990?

300

The person to inform first of tech issues.

Who is Jenn?

400

Where member information is kept.

What is the member folder in the Programs OneDrive?

400

The document we create to help build member skills.

What is a learning plan?

400

The process new employees go through.

What is onboarding?

400

The month our budget is board approved.

What is June?

400

The rules of the tech room.

1. No members allowed.

2. Do not knock the chairs or tables into the tech servers.

500

How much each of our programs costs.

What is:

free - $250 for Family Consulting

$250 - $1,250 for Independence Prep

$40K per year for Independence College

$275 per month for Skill Building Program

$250 per month + $25 / hour for Independent Living Program

500
The ongoing work of assessing progress to goal.

What is progress monitoring?

500

The HR contact at On My Own of Michigan.

Who is Jenn?

500

The name of our bookkeeper.

What is Heidi Lund?

500

The IT contact at On My Own of Michigan.

Who is Roger Tillson?

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